Community Care Coordinator

Assisting Hands•Cary, NC

1d•Hybrid

About The Position

Assisting Hands Home Care Cary is seeking an experienced, compassionate, and highly organized Community Care Coordinator. This role is suited for a CNA or experienced home care professional ready for a coordination and leadership position. The coordinator will manage care delivery across multiple senior living communities in Cary and Raleigh, ensuring residents receive consistent, high-quality, personalized care. This role also involves supporting caregivers, families, and the office team. The Community Care program differs from traditional one-on-one home care, as caregivers may assist multiple residents daily, requiring strong organizational, communication, time management, and leadership skills.

Requirements

CNA or significant hands-on home care experience.
Understanding of the daily challenges of working with older adults and their families.
Experience providing personal care and assisting with activities of daily living.
Comfort working with clients who may have dementia, confusion, behavioral challenges, or changing care needs.
Ability to confidently handle difficult conversations and challenging situations.
Comfort addressing concerns with caregivers and holding team members accountable.
Clear, professional, and consistent communication skills.
Highly organized with the ability to manage multiple locations and priorities.
Ability to follow through and ensure issues are resolved.
Strong problem-solving skills and ability to think independently.
Comfort training and coaching caregivers.
Ability to build positive relationships with clients, families, caregivers, and senior living community staff.
Understanding of the importance of documenting and communicating changes promptly.
Reliable, dependable, and able to work independently while remaining connected to the office team.
Valid driver's license and reliable transportation to travel between Cary and Raleigh locations.

Nice To Haves

Experience in a coordination and leadership role within home care.

Responsibilities

Visit and regularly check in at multiple senior living communities in Cary and Raleigh.
Check in with caregivers and residents to ensure scheduled services are being completed.
Follow up with clients and families to ensure satisfaction with care.
Communicate clearly and professionally with residents, families, caregivers, community staff, and the Assisting Hands office.
Identify and address concerns quickly and professionally.
Handle challenging situations involving clients, caregivers, and family members with patience, professionalism, and confidence.
Provide ongoing training, coaching, and support to caregivers.
Train new caregivers on Community Care procedures, expectations, and client-specific tasks.
Ensure caregivers understand and follow detailed care schedules and task lists.
Monitor caregiver performance and provide feedback.
Communicate changes in client needs or care plans to the office.
Help coordinate caregiver schedules and coverage.
Follow up on missed tasks, schedule changes, and client concerns.
Ensure medication reminder protocols and other Community Care procedures are followed.
Maintain strong relationships with senior living community staff and leadership.
Keep the Assisting Hands office informed of community activities.
Attend weekly office meetings and provide updates on each location.
Assist with improving systems and processes for the Community Care program.