Community Care Connector

SISTERREACH LLC•Memphis, TN

1d•$45,000 - $50,000•Hybrid

About The Position

The Community Care Connector is a full-time, non-clinical community health worker responsible for helping people living with HIV reconnect to and remain engaged in HIV medical care. Working within SisterReach’s Community Care Connector provides intensive, individualized outreach, trust-building, care navigation, barrier assessment, warm handoffs, wraparound social support, and structured retention follow-up. The position is grounded in SisterReach’s reproductive and sexual justice framework and uses trauma-informed, non-judgmental, harm-reduction, culturally responsive, and trans-affirming practices. The Community Care Connector meets participants where they are - in community settings, through mobile and telehealth engagement, and through trusted community networks - while protecting privacy, autonomy, dignity, and informed choice. This position requires strong organizational skills, cultural humility, and the ability to provide compassionate, inclusive service to clients from diverse backgrounds.

Requirements

Associate or bachelor’s degree in social work, public health, human services, community health, behavioral health, or a related field preferred. Relevant lived and community-based experience may substitute for formal education where appropriate.
Experience in community health, HIV services, care navigation, outreach, harm reduction, peer support, case management, social services, or a closely related area.
Demonstrated ability to engage people who may have experienced stigma, discrimination, healthcare mistrust, poverty, housing instability, substance use, or other barriers to care.
Knowledge of HIV prevention and care, including treatment engagement, viral suppression, PrEP/PEP, STI prevention, and the social determinants that influence health outcomes, or willingness to complete required training.
Comprehensive knowledge of low-income and marginalized communities in Memphis and Tennessee.
Reliable transportation with minimum liability insurance coverage and clear driving history.
Ability to work occasional evenings/weekends for outreach and community events and to travel locally throughout Memphis/Shelby County.
Availability to travel up to 20% of the time for meetings, training, and professional development.
Action-oriented, innovative, and adaptable in a fast-paced environment.
Strong oral and written communication skills.
Exceptional organizational and time management skills, with the ability to manage multiple priorities effectively.
Strong interpersonal skills, with the ability to build relationships with diverse community members and partners.
Commitment to cultural humility, compassion, equity, and racial justice.
Ability to maintain confidentiality and handle sensitive participant information with discretion and sound judgment.
Comfort working independently in community settings and collaboratively within multidisciplinary and cross-organizational teams.
Basic proficiency with electronic data systems, secure communication tools, and Microsoft/Google productivity platforms; REDCap experience preferred or willingness to learn.
Proficiency in Microsoft Office Suite, web-based email, and scheduling tools such as Outlook Calendar.

Nice To Haves

Lived experience with HIV is strongly valued for this peer/community health worker role, consistent with the HC3 program design.
Established trust or relationships within communities disproportionately impacted by HIV in Memphis/Shelby County.
Harm reduction competency and experience using trauma-informed, culturally responsive, LGBTQI+/trans-affirming, and reproductive/sexual justice approaches.
Experience with HIV/STI testing, motivational interviewing, peer navigation, benefits/coverage navigation, or community-based outreach.
Bilingual or multilingual proficiency is a plus.

Responsibilities

Conduct direct, multi-channel outreach to individuals identified through the HC3 Not-In-Care (NIC) List and community referral pathways using phone, text, email, approved social media messaging, in-person outreach, and home visits when appropriate.
Co-develop individualized re-engagement plans with participants based on their goals, readiness, priorities, and self-identified barriers.
Coordinate warm handoffs to clinical partner and/or other appropriate HIV medical providers, including appointment scheduling and connection to healthcare coverage support.
Accompany participants to initial or follow-up appointments when requested and provide staff-supported community navigation when needed.
Provide non-clinical wrap around support, including linkage to emergency food assistance, essential-needs assistance, housing resources, mental health services, substance use services, legal resources, transportation, and other community supports.
Collaborate with the Director of Programs and Leadership Development, Data, Monitoring and Evaluation Contractor, clinical partners, public health partners, and community organizations to support coordinated care and program goals.
Participate in client case reviews, training, quality-improvement activities, and quarterly Relink HIV Local Learning Collaborative meetings as assigned.
Perform other program-related duties consistent with the Community Care Connector role and the non-clinical scope of the position.
Conduct HIV and STI testing at community outreach events within training, certification, program protocols, and scope of practice; connect participants to PrEP, PEP, DoxyPEP, STI screening/treatment referrals, condoms, and prevention education as appropriate.
Supports community care initiatives (PleasurePaks and CareonHand) distribution, other harm reduction and outreach efforts through the pantry as appropriate.
Maintain accurate, timely, real-time participants and service data, including outreach attempts, contact outcomes, referrals, appointments, follow-up contacts, and barrier-resolution activities.
Submits weekly and quarterly work plans, including narratives summarizing activities and outcomes.
Supports inventory monitoring and other relevant tasks assigned.
Participates in individual and group check-ins, staff meetings, professional development, and special organizational events.
Coordinates the YouMeHIV Ambassador Program, including recruitment, onboarding, orientation, training, scheduling, and ongoing engagement of Ambassadors.
Collaborates with the SisterReach staff, clinical partners, community partners, YouMeHIV Ambassadors to coordinate mobile services and expand outreach.
Works collaboratively with volunteers and interns assigned to ensure seamless program delivery.