Community Care Connector

SISTERREACH LLC • Memphis, TN

1d • $17 - $20 • Hybrid

About The Position

SisterReach is seeking a full-time, non-clinical Community Care Connector to assist individuals navigating reproductive and sexual health, substance use, and other social or health disparities such as food insecurity, intimate partner violence, housing instability, and poverty. This role focuses on intervention and prevention within a harm reduction framework, utilizing trauma-informed, non-judgmental, culturally responsive, and trans-affirming practices. The Care Connector will engage with participants in various settings, including community locations, mobile outreach, telehealth, and trusted community networks, while upholding privacy, autonomy, dignity, and informed choice. The position requires strong organizational skills, cultural humility, and the ability to provide compassionate, inclusive service to a diverse clientele.

Requirements

• Associate or bachelor’s degree in social work, public health, human services, community health, behavioral health, or a related field preferred. Relevant lived and community-based experience may substitute for formal education where appropriate.
• Experience in community health, HIV services, care navigation, outreach, harm reduction, peer support, case management, social services, or a closely related area.
• Experience working in the reproductive health, rights, justice, LGBTQIA+ or gender field.
• Demonstrated ability to engage people who may have experienced stigma, discrimination, healthcare mistrust, poverty, housing instability, substance use, or other barriers to care.
• Reliable transportation with minimum liability insurance coverage and clear driving history.
• Ability to work occasional evenings/weekends for outreach and community events.
• Availability to travel up to 20% of the time for meetings, training, and professional development.
• Proficiency in Microsoft Office Suite, web-based email, and scheduling tools such as Outlook Calendar.
• Proficiency in written and public communication.
• Commitment to cultural humility, compassion, equity, and racial justice.
• Ability to maintain confidentiality and handle sensitive participant information with discretion and sound judgment.
• Comfort working independently in community settings and collaboratively within multidisciplinary and cross-organizational teams.

Nice To Haves

• Lived experience with HIV, substance use disorder, intimate partner violence and racial justice is strongly valued for this peer/community health worker role.
• Established trust or relationships within communities disproportionately impacted by HIV in Memphis/Shelby County.
• Harm reduction competency and experience using trauma-informed, culturally responsive, LGBTQI+/trans-affirming, and reproductive/sexual justice approaches.
• Experience with HIV/STI testing, motivational interviewing, peer navigation, benefits/coverage navigation, or community-based outreach.
• Bilingual or multilingual proficiency is a plus.

Responsibilities

• Contribute to Pleasure Pak, CareOnHand, and Pearl’s Pantry programs, and potentially assist with the YouMeHIV program.
• Conduct timely outreach to individuals out of care and facilitate re-engagement into HIV medical care.
• Schedule appointments rapidly and ensure continued medical visit attendance.
• Document referrals for Social Determinants of Health (SDOH).
• Provide retention follow-up services.
• Conduct HIV testing and facilitate prevention linkages.
• Collaborate with the Director of Programs and Leadership Development, Data, Monitoring and Evaluation Contractor, clinical partners, public health partners, and community organizations to support coordinated care and program goals.
• Lead community outreach and advocacy initiatives.
• Assist with Pearl’s Pantry and Pearl’s Pantry Mobile programming, including inventory rotation, in-person and virtual grocery shopping.
• Support mobile outreach efforts, including client order processing, voter registration, HIV testing, syringe service and harm reduction kit distribution and exchange, and tabling activities.
• Provide education, resources, and care connection for individuals seeking HIV testing, PrEP, PEP, DoxyPEP, syringe services, and harm reduction kits.
• Provide free in-office and outreach-based testing for HIV and Hep C (training and certification provided).
• Connect clients to appropriate care if they test positive for HIV.
• Maintain certifications in HIV testing, care connection, and harm reduction strategies for people who use drugs (PWUD).
• Deliver services rooted in equity, respect, and cultural competency.
• Execute documentation for funder requirements.
• Submit weekly and quarterly work plans, including narratives summarizing activities and outcomes.
• Support inventory monitoring and other relevant tasks.
• Participate in individual and group check-ins, staff meetings, professional development, and special organizational events.

Benefits

• Training and certification in HIV testing, care connection, and harm reduction strategies for people who use drugs (PWUD).
• Reasonable accommodations will be considered in accordance with applicable law and organizational policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree