Community Care Clerk III

TX-HHSC-DSHS-DFPS•McAllen, TX

2d•$2,694 - $3,946•Onsite

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career determining eligibility for Texans in need of in-home care, home delivered meals, emergency response services, and other social services? If so, the Texas Health and Human Services Commission (HHSC) Community Services (CS) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. CS provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization and allow individuals to remain in their communities. Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team! Employee benefits include but are not limited to employer paid health insurance; vacation leave; sick leave; paid holidays (15 per year on average); and defined retirement plan with lifetime annuity.

Requirements

Current Valid Driver’s License.
Ability to effectively communicate orally and in writing with a varied audience.
Ability to set priorities, establish timeframes, and meet deadlines.
Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
Ability to operate computer and general office equipment.
Knowledge of Microsoft Office to include Outlook, Word, Excel.
Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
Knowledge of resources that serve individuals who are older or have a disability.
Ability to assign and monitor the work of others to ensure appropriate and timely response to inquiries, complaints, projects and assignments
Must have reliable transportation.
Must be able to attend training which may require overnight stay.

Nice To Haves

Preferred ability to communicate orally in English and Spanish
Experience in customer service preferred.
Experience in administrative support work preferred.
Experience operating computer and phone equipment to complete data entry.
Experience with Microsoft Office Programs.
Experience using fax machines, printers, and other office equipment.

Responsibilities

Performs clerical support for the supervisor and staff in a Community Care Services Eligibility (CCSE) unit.
Provides general information about CCSE program services.
Assists Unit Supervisor and/or Administrative Worker in the assignment of intakes and/or changes to staff.
Maintains an Assignment Tracking log and provides appropriate prompting of staff.
Documents information manually and into multiple automated systems.
Verifies client information utilizing multiple automated systems.
Compiles data and prepares statistical reports, as well as ongoing program reports, by using automated systems.
Answers telephones, greets clients and distributes mail.
Completes special assignments and/or reports.
Maintains confidentiality of all incoming and outgoing information.
Provides outstanding customer service in person, over the telephone and via e-mail.
Maintains a positive and productive attitude while working in a fast-paced environment.
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Communicates on a basic level with others internally or externally to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints.
Opens, dates, sorts and distributes mail (incoming/outgoing mail, reports, documents, printouts, and faxes).
Prepares and proofreads correspondence, forms, and other documents (letters, memorandums, travel vouchers, and purchase vouchers) using a personal computer.
Prepares basic/intermediate-level ongoing, special narrative, and statistical reports.
Maintains records, files, and logs (administrative, personnel, correspondence, purchase vouchers, travel vouchers).
Provides excellent customer service in person, over the telephone, and via e-mail to internal and external staff, community partners, and individuals receiving our services.
Data enters and monitors automated systems.
Performs other duties as assigned.