Emergency Call Center
About The Position
We’re hiring 2 Community Care Advocates to support individuals and families who are navigating difficult situations and need access to basic resources like food, housing, and utility assistance. If you’re someone who can stay calm under pressure, truly listen, and help people in their most vulnerable moments, this role is incredibly meaningful—and equally challenging. As a Community Care Advocate, you’ll be the first point of contact for community members seeking help. Every day, you will handle a high volume of inbound calls from individuals in need of support (food, housing, utility assistance, suicide etc.), listen actively to understand both stated and unstated needs, provide accurate referrals to community resources using a comprehensive database, show genuine empathy and care while maintaining professionalism and efficiency, ask thoughtful follow-up questions like, “What else can we support you with today?”, document call details and ensure accurate records, and help improve resources by reporting outdated or incorrect information.
Requirements
- At least 1 year of high-volume inbound call center experience
- Queue-based environment
- 30+ calls per day
- Ability to type while talking (strong documentation skills)
- Experience working with a headset system
- Emotional resilience—able to handle stressful, high-intensity calls
- Willingness to work the assigned shift and training schedule
- Strong problem-solving and communication skills
Nice To Haves
- Experience in Nonprofit, social services, or human services
- Community outreach or advocacy
- A natural ability to balance empathy with efficiency
- Comfort supporting individuals in difficult financial or personal situations
Responsibilities
- Handle a high volume of inbound calls from individuals in need of support (food, housing, utility assistance, suicide etc.)
- Listen actively to understand both stated and unstated needs
- Provide accurate referrals to community resources using a comprehensive database
- Show genuine empathy and care while maintaining professionalism and efficiency
- Ask thoughtful follow-up questions like, “What else can we support you with today?”
- Document call details and ensure accurate records
- Help improve resources by reporting outdated or incorrect information
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
