AY Residence Life Community Building Team Leader (CBT) (WS-NST1)

St. Olaf College•Northfield, MN

3d•Onsite

About The Position

The Community Building Team Leader (CBT) is an integral part of the Housing Operations arm of the Office of Residence Life. This role involves day-to-day supervisory and management activities for the Community Building Manager (CBM) team. The CBMs are responsible for residence hall front desk and storage operations, including work orders, sustainability, and key management. When working at the front desk or in storage, the CBT must adhere to the responsibilities and procedures outlined in the CBA/CBM manual.

Requirements

Minimum cumulative/semester GPA of 2.5
Good academic standing
No open sanctions
Assignment of academic probation or disciplinary sanctioning at any point during employment may result in immediate dismissal from this position.
Successful completion of a criminal background check after hire.
Ability to work independently and create individualized schedules that allow for assigned tasks to be completed in a timely and efficient manner.
Strong time management and prioritization skills.
Excellent interpersonal communication skills.
Proficiency in Google Suite, especially Sheets and Forms, or strong motivation to grow in these areas.
Related work/office experience may include public contact, phone skills, and organizational skills.
Flexible with co-curricular time commitments in order to prioritize CBT work and meetings.
Can be trusted to handle confidential material.
Demonstrated commitment to equity, inclusion, and antiracism.
Ability to safely perform the physical work required of all duties with or without reasonable accommodation.

Nice To Haves

Mental Health First Aid Training (held late April on a weekend)
Summer Training (Held in May before the Summer Session begins)

Responsibilities

Supervise and support Community Building Managers (CBMs), including assisting with training, conducting one-on-one meetings, and addressing performance concerns.
Serve as a liaison between CBMs and the Associate Dean of Students for Housing Operations.
Maintain regular communication with CBMs regarding responsibilities, expectations, and operational concerns.
Distribute and maintain front desk and storage schedules for the academic year, residence hall openings, and break periods.
Conduct unannounced visits to front desks to ensure procedures and expectations are followed.
Verify and approve CBM timecards.
Maintain accurate CBM rosters, staff information, and communication aliases.
Manage storage operations, including maintaining accurate logs, conducting quarterly walk-throughs, identifying and communicating with residents about belongings, and maintaining organized storage of equipment.
Identify damaged equipment and coordinate its repair or disposal.
Restock equipment, supplies, and required forms.
Support consistent implementation of storage procedures and guidelines.
Coordinate with CBMs to ensure front desks are stocked with necessary equipment, supplies, forms, and materials.
Support the organization and maintenance of front desk areas.
Assist with the distribution and management of front desk keys.
Help identify and address operational concerns affecting front desk services.
Support consistent implementation of front desk procedures.
Follow applicable CBA/CBM procedures when working directly at front desks.
Maintain accurate staff records, schedules, rosters, and operational documentation.
Assist with staff scheduling for regular operations, residence hall openings, and break periods.
Complete reports and administrative tasks assigned by the Associate Dean for Housing Operations.
Use Google Workspace, particularly Google Sheets and Forms, to maintain and organize information.
Maintain confidentiality when handling student, staff, and operational information.
Maintain staff aliases and other communication resources.
Assist with end-of-term and housing transition operations.
Support residence hall opening and closing operations, check-out inspections, collection and distribution of resident keys, front desk and storage transitions, and housing operations during high-volume periods.
Respond to fire alarms and facilities emergencies.
Support appropriate responses to residence hall emergencies.
Respond to potential policy violations.
Support residents experiencing medical or other urgent concerns.
Recognize and report student well-being concerns to appropriate professional staff.
Follow Residence Life emergency response procedures.
Contact professional staff or emergency personnel when situations exceed the scope of the position or training.
Demonstrate a commitment to advance equity, inclusion, and antiracism.