Community Based Services Support Specialist
About The Position
The Community Based Services(CBS) Support Specialist is responsible for providing medical transportation services, outreach, engagement, peer support, and supportive service coordination for individuals accessing services through the Center for Key Populations (CKP). The position assists clients with reducing barriers to healthcare and community services by ensuring timely access to medical appointments, behavioral health services, food and nutrition resources, support groups, and other community resources. The Specialist conducts outreach and engagement activities, coordinates referrals, provides appointment reminders, assists with retention in care efforts, facilitates transportation coordination for support groups and community activities, and maintains accurate documentation in agency-approved data systems in compliance with organizational and funding requirements. This role supports improved health outcomes, continuity of care, client engagement, and participation in community-based service programs.
Requirements
- Associate degree in Human Services, Social Work, Public Health, or related field required.
- Valid driver’s license with acceptable driving record required.
- Minimum of one (1) year experience working in human services, outreach, transportation, healthcare, or community-based settings preferred.
- Experience working with underserved or vulnerable populations preferred.
- Knowledge of community-based healthcare and supportive service systems preferred.
- Ability to work independently and within a multidisciplinary team.
- Strong interpersonal, communication, and organizational skills.
- Ability to maintain confidentiality and professional boundaries.
- Basic computer proficiency and ability to learn agency data systems.
- Ability to engage diverse populations with cultural and linguistic sensitivity.
Nice To Haves
- Bilingual (English/Spanish) preferred.
Responsibilities
- Provide safe and timely transportation for clients to: Medical appointments, Behavioral health appointments, Support service appointments, Pharmacy visits and other approved service-related appointments, Peer support group, Consumer Advisory Board meetings, and behavioral health group
- Conduct outreach and engagement activities for individuals who may be: Newly enrolled in services, Out of care, Experiencing barriers to accessing healthcare or community resources
- Provide peer support and encouragement to clients by promoting engagement in healthcare, support services, and wellness activities.
- Assist with food ordering, meal coordination, food pantry scheduling, and food pick-up/delivery support as assigned.
- Coordinate with case managers, providers, behavioral health staff, outreach staff, and community partners to ensure continuity of care and support client needs.
- Assist clients with navigating healthcare and community-based services, including: Food and nutrition resources, Behavioral health services, Case management services, Housing and supportive service referrals
- Coordinate transportation scheduling and logistics for: Peer Support activities, Consumer Advisory Board (CAB) meetings, Behavioral health groups and wellness activities, Community-based events and support services, Other activities as determined by CBS Operations Manager
- Coordinate and document completed referrals for support services in accordance with agency standards.
- Provide appointment reminders and follow-up support to reduce missed appointments and improve retention in care and services.
- Maintain transportation logs and service documentation accurately and timely.
- Enter client services, transportation units, referrals, and outreach encounters into agency-approved data systems within required timelines.
- Assist with identifying barriers to care and communicate concerns to supervisors and interdisciplinary team members.
- Participate in required trainings, staff meetings, program meetings, and community activities.
- Support collaboration with community providers, shelters, behavioral health programs, hospitals, and other key points of entry.
- Encourage client engagement in community programs, support services, and wellness initiatives.
- Maintain professionalism, cultural sensitivity, and trauma-informed interactions with all clients and community partners.
- Perform additional duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
