Community Based Case Manager

Community Empowerment Resources (CER) • Kapolei, HI

5h

About The Position

Community Empowerment Resources (CER), a mission-driven nonprofit behavioral health organization, is seeking a compassionate, motivated, and recovery-oriented Community-Based Case Manager to support adults living with serious and persistent mental illness (SPMI). CER serves individuals experiencing mental illness, co-occurring substance use disorders, and housing instability through inclusive, comprehensive services grounded in person-centered care, trauma-informed practices, and empowerment.

The Case Manager builds clinically informed, trusting relationships with clients and helps them navigate behavioral health, housing, medical, and social needs. The role includes individualized recovery planning, service coordination, and collaboration with providers, families, and community partners to help clients pursue personal goals, stability, recovery, independence, and improved quality of life. CER maintains intentionally low caseloads of approximately 12–16 clients to support consistent engagement and individualized care. The position involves home visits and community-based meetings, as well as transportation and accompaniment to appointments or community resources when clinically appropriate and safe.

Requirements

• Valid driver’s license.
• Reliable transportation for field-based client visits.
• A combination of education and/or paid or volunteer experience with vulnerable populations sufficient to meet minimum contract requirements.

Nice To Haves

• Bachelor’s degree in social work, psychology, counseling, nursing, or a related field.
• 6–12 months of experience supporting individuals with SPMI or other special-needs populations.
• Experience with community-based case coordination.
• Experience maintaining accurate and timely case documentation and managing time effectively across community-based case management responsibilities.
• Experience collaborating with clinical and community partners.

Responsibilities

• Develop, implement, and update individualized service and recovery plans based on clients’ goals, strengths, needs, and preferences.
• Build and maintain trusting, therapeutic, recovery-oriented relationships that promote client engagement, stability, and independence.
• Coordinate and facilitate access to psychiatric, medical, behavioral health, housing, legal, vocational, substance use, and other community-based services.
• Provide consistent, person-centered support through home visits and community-based meetings.
• Collaborate with treatment providers, families, and community partners to coordinate care, address barriers, and promote continuity of services.
• Provide transportation and accompany clients to appointments or community resources when clinically appropriate and safe.
• Monitor client progress, identify emerging needs or barriers, and adjust service plans with clients and the treatment team.
• Maintain accurate, timely, and thorough case notes, service plans, and progress updates in accordance with agency policies, confidentiality standards, and funding requirements.

Benefits

• CER fully pays for a PPO health insurance plan, including medical, dental, vision, and prescription coverage.
• 401(k) with opportunity for an annual agency contribution.
• Paid vacation and sick time.
• Monthly cell phone stipend.
• One-time stipend toward purchase of a tablet/device.
• Fuel/gas stipend.
• All state and federal holidays observed.
• Pay based on performance with ample opportunity for overtime.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed