Community Based Care Compliance Specialist (Compliance Specialist 2)

State of Oregon•Salem, OR

2d•$4,954 - $7,592•Hybrid

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Are you looking to be part of an agency where you have exciting opportunities to learn, grow and make a positive impact? Join a team where we value active listening, collaboration and empowering one another. Summary of Duties As a Community Based Care Compliance Specialist, you will: This position investigates non-abuse complaints in community-based facility settings through interviews with providers, residents, staff, and others as appropriate, observation, and record reviews, to gather facts to determine their compliance with Oregon Administrative Rules. The position ensures provider compliance with Community Based Care rules, regulations, guidelines, and policies. The position also identifies trends within facilities that indicate systemic deficiencies that need to be remedied to ensure the safety, health, and independence of residents. Independently interpret and apply complex regulations, rules, laws, and guidelines pertaining to Assisted Living, Residential Care, and Memory Care Facilities. Review and analyze data regarding a facility to identify trends, problems, and areas of noncompliance with Oregon Administrative Rules (OARs ). Conduct comprehensive investigation for licensing complaints through interviews with providers, residents, staff, and others as appropriate. Also, perform observation and record reviews to gather facts within CBC Facilities to determine their compliance with OAR . Conduct thorough, objective investigations by documenting facts, evidence, interviews, observations, and regulatory findings in clear, accurate, and legally defensible reports. Ensure written reports support investigative conclusions, demonstrate compliance with applicable laws, rules, and policies, and effectively communicate findings to internal and external partners. Visit to evaluate compliance for facilities enrolled in the Facility Enhanced Oversight Supervision Program (FEOS). Identify deficiencies to comply with OARs associated with the facility type and issue citations, both immediately for severe circumstances such as harm/immediate jeopardy situations as well as substantiated violations. Coordinate with the Local APD and Area Agency on Aging when issues have the potential to become abuse or neglect. Work closely with the Office of Safety, Oversight and Quality (SOQ) concerning licensing complaints to assist with plans of correction, rule explanation and further regulatory action. Screen, analyze and triage complaints received during intake to determine appropriate level of response as established by statute, rule, policy and procedure. Assign for investigation or refer to a different agency, law enforcement, when it is determined that no LCU investigation is needed.

Requirements

Four years experience doing administrative research that included compiling and evaluating facts to recommend management action, or decide compliance with program guidelines and regulations.
Two of the four years must be above the technical support level.
Experience interpreting and applying laws, regulations, policies, or established standards to evaluate compliance, make well-reasoned decisions, and explain requirements to others.
Experience gathering and analyzing information from multiple sources (such as interviews, observations, records, or data) to determine findings, identify trends or root causes, and develop evidence-based conclusions.
Experience communicating professionally and effectively verbally and in writing with individuals from diverse backgrounds while navigating difficult or sensitive situations, gathering information, and maintaining productive working relationships.
Experience independently managing multiple priorities, organizing complex workloads, and completing accurate documentation while meeting established timelines and quality standards.
Must possess a valid driver's license and acceptable driving record to use state vehicles.
Requires a good attendance pattern and appropriate use of accrued paid leave to ensure workload coverage for vacations and other leaves, as well as acceptable customer service for the Oregonians we serve.
Must complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States within three days of hire.
Must be authorized to work in the United States and will be confirmed by E-Verify.

Nice To Haves

College-level coursework may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years.

Responsibilities

Investigates non-abuse complaints in community-based facility settings through interviews with providers, residents, staff, and others as appropriate, observation, and record reviews, to gather facts to determine their compliance with Oregon Administrative Rules.
Ensures provider compliance with Community Based Care rules, regulations, guidelines, and policies.
Identifies trends within facilities that indicate systemic deficiencies that need to be remedied to ensure the safety, health, and independence of residents.
Independently interprets and applies complex regulations, rules, laws, and guidelines pertaining to Assisted Living, Residential Care, and Memory Care Facilities.
Reviews and analyzes data regarding a facility to identify trends, problems, and areas of noncompliance with Oregon Administrative Rules (OARs).
Conducts comprehensive investigation for licensing complaints through interviews with providers, residents, staff, and others as appropriate.
Performs observation and record reviews to gather facts within CBC Facilities to determine their compliance with OAR.
Conducts thorough, objective investigations by documenting facts, evidence, interviews, observations, and regulatory findings in clear, accurate, and legally defensible reports.
Ensures written reports support investigative conclusions, demonstrate compliance with applicable laws, rules, and policies, and effectively communicate findings to internal and external partners.
Visits to evaluate compliance for facilities enrolled in the Facility Enhanced Oversight Supervision Program (FEOS).
Identifies deficiencies to comply with OARs associated with the facility type and issues citations, both immediately for severe circumstances such as harm/immediate jeopardy situations as well as substantiated violations.
Coordinates with the Local APD and Area Agency on Aging when issues have the potential to become abuse or neglect.
Works closely with the Office of Safety, Oversight and Quality (SOQ) concerning licensing complaints to assist with plans of correction, rule explanation and further regulatory action.
Screens, analyzes and triages complaints received during intake to determine appropriate level of response as established by statute, rule, policy and procedure.
Assigns for investigation or refers to a different agency, law enforcement, when it is determined that no LCU investigation is needed.