Community-Based Behavioral Health Services Coordinator

Virginia Information Technologies Agency • Richmond, VA

2d • $83,513 • Hybrid

About The Position

The Department of Behavioral Health and Developmental Services’ (DBHDS) Office of Mental Health Wellness & Recovery Supports is seeking an experienced professional to serve as an Adult SMI Services Coordinator. This position is responsible for the engagement, oversight, and support of the Commonwealth’s Assertive Community Treatment (ACT) programs, as well as other community-based behavioral health services for individuals with Serious Mental Illness (SMI) and those with co-occurring Substance Use Disorders (SUD). The emphasis of this position is to monitor the quality of services provided statewide; deliver ongoing support and technical assistance to providers for program development and effective operational functioning; provide effective and efficient communication between DBHDS and providers; and promote the effective use of federal, state, and regional resources. This position collaborates with clinical leaders, program managers, DBHDS internal partners, such as the Office of Licensing, Block Grant Specialists, Procurement, Finance, and Office of Management Services; with other state agencies, such as DMAS; as well as other key stakeholders on committees, workgroups, taskforces, councils, etc. in support of these objectives. Additionally, this position plays a lead role in the Department’s ACT fidelity monitoring program and is responsible for coordinating, ensuring execution of, and tracking outcomes for all fidelity evaluations conducted. A valid, unrestricted driver’s license and an acceptable driving record in accordance with the Commonwealth’s Driver Safety Program are required due to statewide travel to provider sites across the Commonwealth, as ACT teams are identified for TMACT reviews.

Requirements

• Knowledge of contemporary clinical best practices in behavioral health services for individuals with SMI and co-occurring SUD.
• Knowledge and understanding of fidelity monitoring and fidelity monitoring instruments for Evidence Based Practices, specifically the Tool for the measurement of Assertive Community Treatment (TMACT).
• Ability to monitor and manage program funding to ensure cost effective service delivery and uphold fiduciary responsibility for state and Federal dollars.
• Knowledge of principles of behavior management, crisis intervention, and crisis prevention specific to SMI and co-occurring populations.
• Ability to build and sustain constructive and collaborative relationships with partners and stakeholders in settings such as multi-organizational workgroups, meetings, and partnerships.
• Skilled in interpreting, evaluating, and analyzing program-related data.
• Ability to engage in high-level problem-solving directed toward helping programs to provide effective treatment services.
• Proven skills implementing quality improvement initiatives in behavioral health settings.
• Ability to elicit program leaders’ values, pressure points, and key factors that impact operations in order to help them access customized technical assistance.
• Excellent oral and written communication skills, rapport-building skills, and engagement skills.
• Knowledgeable with Microsoft products, specifically Outlook, Word, and Excel.
• Ability to function with a high degree of independence, initiative, and considerable discretion.
• Demonstrated ability to uphold the values of advocacy, equity, and recovery both within DBHDS and across the broader behavioral health system.
• A valid, unrestricted driver’s license and an acceptable driving record in accordance with the Commonwealth’s Driver Safety Program are required.

Responsibilities

• Managing contracts and program funding.
• Responding to inquiries, clarification or interpretation from internal and external stakeholders.
• Performing day-to-day administrative tasks and functions that support DBHDS administration.
• Leading coordination and execution of ACT fidelity monitoring program.
• Scheduling evaluations with providers.
• Coordinating with additional reviewers to plan and execute reviews
• Ensuring completion of post-evaluation summary reports and debriefing meetings with provider.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed