Community Banking Supervisor
ACNB BANK•Westminster, MD
•Onsite
About The Position
Community Banking Supervisor (also known as Head Teller, Teller Supervisor, or Branch Operations Specialist) Location: Westminster, MD. Join our team at ACNB Bank as a Community Banking Supervisor in our College Square Office and be a driving force behind creating exceptional customer experiences, achieving office goals, and fostering a collaborative, customer-oriented culture. We're looking for a seasoned banker with strong leadership skills.
Requirements
- Minimum of 2 years as a Community Banking Associate (Teller) with working knowledge of operational and administrative branch banking functions.
- Considerations made for retail operations experience.
- Leadership and management skills
- Attention to detail
- Proficiency in Microsoft Office programs
- Effective communication
- High school diploma or equivalent required
- Capacity to lift and move currency/coin (up to 50 lbs.)
Responsibilities
- Effectively supervise, coach, and mentor the Community Banking Associate team to achieve performance expectations, uphold standards, and foster an atmosphere of teamwork and communication.
- Ensure consistent delivery of high-quality customer service experiences and resolve inquiries and service deficiencies promptly and accurately.
- Maintain precision in balancing and managing vault, office currency, and coin levels, while ensuring adherence to controls, audit requirements, and regulatory compliance.
- Facilitate office-wide success by guiding the team to identify sales opportunities and make referrals to other departments or services.
- Mitigate risks by ensuring strict compliance with policies, procedures, and security protocols to protect the bank and customers.
- Lead by example in building relationships with customers and expanding financial solutions.
- Supervise the Community Banking Associate team to ensure efficient transaction processing and exceptional customer service.
- Support and coach team members in meeting sales goals, balancing performance, and adhering to bank standards.
- Oversee operational functions such as cash management, vault supervision, and ATM servicing.
- Coordinate workflow and collaborate with the Community Banking Manager to achieve office goals.
- Participate in team staffing and development processes, including onboarding and performance management.
Benefits
- health, dental, and vision coverage
- 401(k) with employer match
- generous paid time off and holidays
- career growth and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
