Community Banking Specialist

Acnb Bank • Gettysburg, PA

4d • Onsite

About The Position

Community Banking Specialist (also known as Sr. Platform Specialist, Sr. Universal Banker, or Sr. Relationship Banker) Location: Gettysburg and Biglerville, PA Are you a banking professional with the drive to provide exceptional service and meet performance goals? Join our team at ACNB Bank , as a Community Banking Specialist working between our North Gettysburg and Upper Adams Offices and play a pivotal role in shaping the financial well-being of our customers and community. We're looking for someone with banking experience, a passion for relationship-building, and the ability to deliver results.

Requirements

• High school diploma or equivalent required.
• Minimum of 3-5 years in banking or a related position with proven success in meeting sales goals and delivering exceptional customer service.
• Proficient in Microsoft Office programs, multitasking, attention to detail, and interpersonal communication.

Nice To Haves

• Familiarity with the Gettysburg and surrounding areas and the community is highly preferred.

Responsibilities

• Meet and exceed customer satisfaction goals by ensuring accurate profiling, delivering tailored solutions, and maintaining a customer-centric approach aligned with Service Excellence Standards.
• Achieve and surpass individual sales targets while contributing to office-wide sales objectives by effectively identifying cross-selling and referral opportunities.
• Ensure compliance with all internal controls and regulatory requirements, minimizing risk to the bank and safeguarding against fraudulent activity.
• Maintain high levels of accuracy and completeness when opening deposit accounts, processing loan applications, and conducting financial transactions.
• Strengthen customer relationships by successfully referring clients to other lines of business (Wealth Management, Mortgage Lending, etc.) and fostering team collaboration.
• Create exceptional customer experiences by assessing financial needs and offering personalized banking solutions.
• Open deposit accounts and process consumer credit and loan applications with precision and efficiency.
• Build long-term relationships with customers through needs-based selling and proactive outreach.
• Stay informed on competitor offerings and market trends to provide customers with valuable insights.
• Manage risks and regulatory compliance while resolving customer inquiries promptly and effectively.

Benefits

• Health (starts on 1st of month after start date), Dental, and Vision Insurance
• Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions
• 401K with up to 4% employer match
• Generous PTO package plus 12 Bank paid holidays
• Career growth and ongoing training and development opportunities
• Employee recognition & service awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED