FC Channel Community Banking Program Manager
About The Position
This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive materials and ensuring results align to program strategy, simplification, and new capabilities. The Community Banking Program Strategy and Governance Manager is responsible for overseeing the operational governance, risk management, compliance support, and strategic execution of Community Banking programs and initiatives. This role serves as a central point of coordination across internal stakeholders, external partners, technology teams, and program owners to ensure programs operate effectively, remain compliant, and deliver intended business and community outcomes. The role leads contract oversight, budgeting processes, governance routines, performance monitoring, issue management, and program controls for both new and existing Community Banking programs. In addition, the manager develops executive-level communications and content for recurring stakeholder forums, leads market and competitive intelligence efforts, and partners closely with technology teams to drive enhancements that strengthen program effectiveness, scalability, and regulatory compliance.
Requirements
- 5+ years of experience in program management, product management, governance, strategy, operations, risk management, business management, or related disciplines.
- Experience managing budgets, contracts, governance processes, reporting routines, and performance management frameworks.
- Demonstrated ability to lead cross-functional initiatives involving business, technology, risk, compliance, finance, and external partners.
- Strong analytical and problem-solving skills with the ability to translate data and insights into actionable business recommendations.
- Experience developing executive-level presentations, communications, scorecards, and reporting materials.
- Proven ability to influence stakeholders and drive execution within a highly matrixed organization.
Nice To Haves
- Consulting
- Problem Solving
- Program Management
- Project Management
- Reporting
- Collaboration
- Leadership Development
- Performance Management
- Presentation Skills
- Issue Management
- Oral Communications
- Process Design
- Process Performance Management
Responsibilities
- Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
- Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
- Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
- Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
- Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
- Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
- Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations
- Provide end-to-end oversight of Community Banking program governance, including contracts, budget management, performance monitoring, controls, risk mitigation, and compliance support.
- Develop and maintain governance frameworks, operating routines, scorecards, monitoring tools, and reporting mechanisms to drive program accountability and transparent decision-making.
- Manage vendor and partner contract oversight, ensuring alignment with business objectives, service level expectations, and enterprise requirements.
Benefits
- Access to paid time off
- Resources and support to our employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
