Community Banking Branch Manager - Ardmore

Firstrust Bank•Ardmore, PA

11d•Onsite

About The Position

Firstrust Bank is seeking a Community Banking Branch Manager in Ardmore. This role is responsible for managing a branch team and/or multiple branches to drive business development, provide exceptional customer service, maintain operational integrity, and manage expenses. The Branch Manager will direct daily sales, operational, and administrative activities in accordance with corporate policies to ensure high-quality customer service, employee satisfaction, and profitable branch operations. A key aspect of this role is fostering a motivational environment that emphasizes service and teamwork.

Requirements

Must be a self-motivated, proven leader with a track record of delivering consistent sales results.
Must have a track record of driving branch performance and fostering a high performing team.
More than 5 years of successful branch management experience required.
High School diploma required.
A working knowledge of Bank operating policies and procedures which impact retail and business services.
A thorough knowledge of the features and benefits of all Bank retail products and services.
Advanced PC Literacy.
Strong listening and verbal communication skills for extensive business development calls and person-to-person interaction, including managing a branch team.
Excellent interpersonal, analytical, and problem-solving skills.
Ability to communicate and exchange information with all levels of management, clients, and outside vendors.
Ability to apply and estimate analytical data for trends and reporting purposes.
Ability to function in a financial institution/branch environment and utilize standard office equipment.

Nice To Haves

4-year college degree preferred or equivalent experience.
Experience using Salesforce or comparable Customer Relationship Management system preferred.
May be licensed to sell alternative investments and insurance (not required).

Responsibilities

Responsible for the development of new business for Firstrust, identifying customer needs and promoting bank products.
Achieve small business loans, deposit goals, and other sales goals as dictated by the branch Scorecard.
Build strong partnerships with internal bank departments to meet customer expectations.
Develop and implement strategic plans and continuously monitor branch performance.
Monitor loan, deposit, new account, referral, and balance sheet goals, as well as fee income and expense goals.
Manage the professional development plan for all branch team members, including training, performance reviews, and improvement plans.
Approve time off, branch schedules, and timesheets.
Interview candidates for open positions.
Oversee the monitoring of teller shorts/overs, new account exceptions, loan exceptions, and branch cash levels.
Manage all aspects of Branch appearance, including facilities, signage, and employee attire.
Lead a welcoming atmosphere that reflects a commitment to exceptional service.
Demonstrate teamwork through flexibility and effective communication with other departments.
Partner with all areas of the Bank to provide seamless service to customers.
Develop, implement, and monitor the branch’s performance as it relates to all goals.
Make decisions/recommendations related to hiring, continued employment, and staff development.
Monitor staff performance and implement and monitor improvement plans.
Execute on additional deliverables within clearly communicated deadlines.
Manage the attendance of self and team members to required meetings and training classes.
Accountable to achieve goals and develop ongoing tactics to achieve these results.
Continuously seek and implement ways to improve overall team performance.
Make all branch decisions within authority level or follow outlined procedure for escalation.
Act as a team champion for all sales, service, and Firstrust strategic initiatives.
Communicate new policies and procedures to staff and ensure compliance.
Effectively communicate and implement the bank’s overall mission/vision.
Achieve business loan and deposit goals and other scorecard goals by making calls, networking, and building a pipeline.
Drive consumer loan production through daily calling, pipeline management, and customer profiling.
Coach branch employees on consultative sales through real-time coaching observations.
Provide guidance and direction to all staff members and ensure their development through one-on-ones, coaching, counseling, and training.
Encourage and support the training and development of the team in both retail and business products and services.
Develop tactics to meet monthly sales/service goals along with profitability targets.
Communicate clearly and explicitly employees’ daily, weekly, and monthly goals.
Schedule appointments, manage pipelines, actively participate in outside networking opportunities that lead to business generation.
Attend Business Banking Meetings as well as other meetings as required.
Set a positive example in all areas of leadership.
Ensure staff knows and complies with all audits, security, and compliance policies and procedures.