Community Association Manager (Onsite/Portfolio Hybrid)

Leland Management•Rockledge, FL

12h•Hybrid

About The Position

Leland Management is seeking a full-time Community Association Manager for the Brevard, Florida area. This hybrid onsite and portfolio role combines a regular onsite presence at a designated community with independent management of a small portfolio of assigned associations. Approximately 20 hours per week are dedicated to onsite operations and approximately 20 hours to portfolio management; the allocation may change according to community needs and business requirements. The manager is a professional liaison among association boards, homeowners, vendors, contractors, attorneys, support staff, and Leland Management. The role oversees daily operations, property condition, maintenance, vendor services, meetings, financial and administrative matters, and owner requests across onsite and portfolio responsibilities. It requires strong organization, customer service, communication, sound business judgment, and the ability to balance competing priorities. Occasional evening and weekend meetings or events may be required.

Requirements

Must hold a Florida Licensed Community Association Manager (LCAM) license.
Strong working knowledge of customer service principles and practices.
Strong interpersonal, leadership, organizational, and communication skills.
Ability to work independently and effectively as part of a team.
Ability to prioritize and manage competing demands in a dynamic work environment.
Ability to analyze and interpret governing documents, regulations, policies, technical procedures, and similarly complex documents.
Working knowledge of Florida Statutes applicable to community association management.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Strong project management, vendor management, and problem-solving skills.
Ability to conduct effective site inspections and Association meetings.
Ability to communicate professionally and confidentially with owners, Board members, vendors, contractors, and internal staff.
Ability to handle potentially stressful situations with composure, authority, and sound business judgment.
Ability to drive to property inspections, meetings, and onsite responsibilities.
Availability for occasional evening and weekend work as business and Association needs require.

Nice To Haves

One to three years of experience as a manager in community association management or a similar field such as hospitality, apartments, development, or real estate.
Experience overseeing property or building operations, staff, service contracts, resident concerns, property improvements, or capital projects.
Experience with site inspections, covenant enforcement, Board support, budgeting, project management, service bids, and contractor oversight.
Proficiency with SharePoint and company systems.
Experience with Association management software such as Caliber.

Responsibilities

Organize and prioritize work between onsite operations and assigned portfolio communities.
Manage day-to-day operations and provide professional management services to the onsite and portfolio communities.
Work with Boards of Directors, homeowners, vendors, contractors, attorneys, and internal support teams.
Respond to Board and homeowner concerns in a timely, professional, and solution-oriented manner.
Conduct property and site inspections, identify concerns, and document property conditions, maintenance needs, projects, and vendor performance.
Coordinate maintenance programs, service requests, work orders, property improvements, and day-to-day operational needs.
Solicit vendor bids, prepare comparisons and recommendations, coordinate contracts, and monitor vendor performance.
Prepare for and conduct Association meetings, including preparing agendas, reports, proposals, correspondence, and supporting materials.
Prepare monthly Board packages and management reports for portfolio communities.
Review financial reports and assist with developing accurate annual budgets; monitor budgets, cash balances, available funds, project funding, and capital-improvement cash flow.
Process and monitor covenant violations, work orders, architectural control applications, and owner requests in accordance with governing documents and procedures.
Maintain and apply current knowledge of Florida Statutes, regulatory requirements, governing documents, rules, policies, and procedures.
Analyze issues, recommend solutions to Boards, and use sound business judgment when resolving conflicts and property concerns.
Maintain confidentiality and communicate professionally in writing and verbally.
Collaborate with accounting, administrative, architectural review, resident support, mailroom, IT, web, and other support teams.
Use company systems and software to document, track, communicate, and complete responsibilities; maintain accurate records and timely follow-through.
Maintain professional relationships with residents, Board members, vendors, contractors, technicians, and other business partners.
Coordinate, motivate, supervise, and direct associates and service providers as appropriate to complete projects.
Handle stressful situations with professionalism and composure, and adapt to changing environments and growing communities.
Maintain an onsite presence and act as a primary contact for Board members and homeowners at the designated community.
Assist with onsite meetings, events, inspections, owner concerns, projects, bids, contracts, capital improvements, and property-related decisions.
Independently manage assigned portfolio associations in accordance with management agreements and Board direction.
Balance portfolio deadlines with onsite responsibilities through effective time management and prioritization.
Attend occasional evening and weekend meetings or events as required.