On-Site Community Association Manager

BallenIsles Country Club • Parrish, FL

13h • Onsite

About The Position

Bella Lago of Manatee County, located in Parrish, FL, is pleased to announce an excellent career opportunity for a Community Association Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management. A Community Association Manager (CAM) serves as the Operations Officer of the Homeowners Association (HOA). The CAM oversees all aspects of the HOA operations including relationships between the Community and its residents, guests, and employees. In addition, the CAM works directly with Community Board of Directors, TROON Leadership, Finance/Budget Team, and Vendors to provide the unparalleled service, accountability and the ultimate lifestyle experience for our residents.

Requirements

• Community Association Manager (CAM) License required.
• High School Diploma required, Bachelor’s Degree preferred.
• Must obtain any required local and state licenses or certifications.
• Five years of previous community management experience in association operations required.
• Proven leadership experience is mandatory.
• Ability to communicate effectively with residents and employees in one-on-one and small group situations in a fast paced environment.
• Ability to create and disseminate clearly written correspondence.
• Ability to delegate responsibilities.
• Ability to motivate, develop and manage a team.
• Must be computer literate.
• Must be able to perform math computations essential for budgeting and cost analysis purposes.

Nice To Haves

• A minimum of ten years of professional experience is preferred.

Responsibilities

• Delivers and promotes prompt, courteous and genuine service to all residents, guests, and employees.
• Motivates, directs, and assists department heads and front-line staff on a daily basis.
• Plans, develops, and implements operational procedures and methods in concert with TROON practices and policies.
• Oversees the Privacy functions in coordination with the Board.
• Ensures that goals and objectives of the HOA are implemented to meet the expectations of the residents, Board of Directors, and Troon Management.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly, and annual financial statements for the HOA; takes effective corrective action as required.
• Maintains respective memberships with relevant professional associations.
• Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Understands and keeps abreast of HOA’s financial record keeping.
• Completes daily, month-end, and annual reporting as required.
• Monitors the quality of the HOA’s services and ensures maximum resident satisfaction.
• Secures and protects the HOA’s assets, including facilities and equipment.
• Builds and nurtures professional relationships between the Community, the Team Members, and the Company.
• Assists in directing and coordinating the activities of contracted vendors and evaluating their performance.
• Facilitates and prepares paperwork for meetings, such as Budget, Annual, and Board of Directors.
• Investigates complaints, disturbances, and violations and resolve problems following rules and regulations.
• Inspects grounds (including residences), facilities, and equipment to determine necessity of repairs or maintenance.
• Solicits and analyzes bids from contractors for community repairs and/or maintenance.
• Assists in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
• Maintains records of maintenance and operating costs as well as all related Association expenses.
• Purchases supplies as needed.
• Assists the Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
• Assists in the preparation of detailed budgets and financial reports for Associations.
• Confers regularly with community association members to ensure their needs are being met.
• Meets with the Board of Directors and committees to Association matters.
• Provides leadership to Team Members.

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage.
• Retirement Benefits – 401(k) with employer match (19 years of age and older).
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior