Community Association Manager - Part Time

Keystone Pacific Property Management•Boise, ID

9d•$26 - $27•Onsite

About The Position

Keystone Pacific Property Management, LLC is seeking an experienced part-time onsite Community Association Manager to join their team. This role is dedicated to one association and requires onsite work to meet community needs. The Community Association Manager will provide excellent customer service to homeowners, board members, committee members, and vendors, while maintaining client satisfaction and account retention. The company emphasizes empowering team members, fostering professional quality, nurturing leadership, and promoting personal success in a value-based environment with open feedback and continuous growth. Keystone Pacific Property Management, LLC is certified as a Great Place to Work.

Requirements

Ability to perform all essential duties and responsibilities listed above with minimal supervision, handling assignments with the highest level of discretion, judgment and independence.
Excellent organizational and time management skills. Capable of managing competing priorities under pressure and in a fast-paced environment.
Must have excellent customer service skills.
Requires ability to perform basic math skills.
Ability to prepare budgets and understand financial reports.
Requires ability to use computers to record, store and analyze information. Requires computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint, Teams, and Outlook), Caliber and various applications used at the company.
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Requires strong attention to detail.
Must be able to solve problems and remain calm and alert during busy activity periods.
Must maintain a clean appearance and professional demeanor.
Must have and valid driver’s license and maintain clean MVR.
Must have reliable transportation and the ability to drive to and from communities.
Verifiable references.
Able to pass a background check.

Nice To Haves

Bachelor’s Degree preferred.
1 to 2 years of experience working in a HOA management role desired.
CMCA Certification or related certification a plus.

Responsibilities

Partner with association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives.
Act as liaison to ensure quality service is delivered, that Board expectations are met and assist with prompt response and resolution to questions/problems.
Establish and maintain a positive relationship with homeowners, Board of Directors, and internal departments to ensure a high level of customer service and achievement of company and property goals and objectives.
Manage and run monthly, bimonthly, quarterly, and annual Board Meetings as scheduled.
Attends and participates in all management and required training.
Attends and participates in all mandatory meetings.
Maintain knowledge and understanding of contract between the association, vendors, and Keystone Pacific. Ensure all contractual obligations are being met with the association managed. Monitor vendor contracts regularly. Attends required meetings. Act as the primary liaison with homeowners. Provide information and resources needed to provide excellent customer service.
Conduct on-site inspections as required. Identify deficiencies and provide recommendations and action plans to improve the property. Process and manage violations and work orders regularly.
Work with Maintenance Team to oversee any assigned projects and ensure property maintenance/improvement and other related issues are completed in a timely manner. Maintain open communication and provide updates to the Board and residents as required.
Prepare Request for Proposal for bid solicitation and prepare/provide bid comparison analysis.
Update Association communications and ensure current information is displayed on the association website(s). Prepare association newsletter and/or other communication with owners and residents as required. Prepare board packets and mail-outs electronically.
Maintain accurate records, files, and communications pertinent to the Association and Keystone Pacific.
Demonstrate consistency in all areas.
Provide leadership and consulting with our clients on best practices regarding the management and oversight of their community.
Assist in Creating budgets and manage financials.
Compliant with company policies and procedures.
Ensure client satisfaction and account retention.
Practice and adhere to Keystone’s Core Values, Mission and Vision.
Any additional job duties as required by the supervisor.