Community Association Manager

Associa•Brentwood, TN

13h

About The Position

The Community Association Manager oversees the day-to-day operations of an assigned community and serves as the primary point of contact for its Board of Directors, homeowners and residents, vendors, and internal support teams. The role provides customer-focused service while coordinating community operations, financial activities, maintenance needs, vendor relationships, Board meetings, and association compliance. The position involves regular interaction with community stakeholders and may require attendance at evening Board or association meetings, community inspections, vendor meetings, and occasional responses to urgent community matters outside normal business hours. It is suited to someone who enjoys building relationships, solving problems, managing projects, taking ownership, and balancing operational and relationship-focused responsibilities.

Requirements

Strong customer service and relationship-building skills.
Excellent written and verbal communication skills.
Strong organizational and time-management skills.
Ability to manage multiple priorities, projects, and deadlines.
Ability to work effectively with Board members, homeowners, residents, vendors, and team members.
Ability to exercise sound judgment, professionalism, confidentiality, and discretion.
Proficiency with Microsoft Office and ability to learn additional business and community management systems.
Valid driver's license and reliable transportation may be required.

Nice To Haves

Previous experience in community association management, property management, facilities management, hospitality, or a related field.
Experience with budgets, financial reports, vendors, contracts, and property maintenance.
CMCA or other community association management credentials.

Responsibilities

Serve as the primary point of contact for the community's Board of Directors and build positive relationships with Board members, homeowners, residents, vendors, and business partners.
Prepare for and attend Board meetings, annual meetings, and other association meetings as required; prepare agendas, management reports, supporting documentation, and follow-up items.
Implement Board decisions and directives in accordance with governing documents and the management agreement.
Conduct regular community and common-area inspections; identify maintenance, repair, safety, and appearance concerns and coordinate follow-up.
Coordinate routine and preventative maintenance activities.
Obtain proposals and competitive bids for association services and projects; coordinate vendors and contractors and monitor work completion and quality.
Assist with preparing and administering annual operating and reserve budgets; review financial statements, invoices, expenses, and other financial information; monitor expenses and communicate concerns or trends to the Board.
Work with accounting and other internal departments to support community needs.
Respond to homeowner and resident questions, concerns, and service requests in a timely and professional manner.
Communicate association updates, projects, meetings, policies, and other important information to residents.
Become familiar with association governing documents, including declarations, bylaws, rules, and policies; assist with compliance and violation processes and architectural review processes when applicable.
Maintain accurate association records, correspondence, contracts, and documentation.
Track projects and action items to ensure timely follow-up and completion.
Perform additional duties and responsibilities as assigned.