Community Association Manager (onsite)

Leland Management•Plant City, FL

1d•Onsite

About The Position

Leland Management is seeking an experienced, professional, and highly organized Full-Time Onsite Community Association Manager to provide dedicated management services to Walden Lake, a large established residential community in Plant City. The CAM will serve as the primary onsite management representative and liaison between the Board of Directors, homeowners, vendors, committees, onsite personnel, and Leland Management. This position requires a proactive manager who is comfortable overseeing a large community, managing multiple projects and priorities, communicating with residents and Board members, and taking ownership of matters from identification through completion. The successful candidate must be able to balance excellent customer service with strong operational, financial, covenant-enforcement, vendor-management, and administrative skills.

Requirements

Active Florida CAM license required
Prior community association management experience strongly preferred
Experience managing a large-scale HOA or master-planned community preferred
Strong knowledge of Florida HOA operations and Chapter 720
Experience with budgets, financial statements, reserves, contracts, RFPs, and vendor management
Strong covenant-enforcement and architectural-review experience
Excellent written and verbal communication skills
Strong organizational and time-management abilities
Ability to prioritize numerous projects and deadlines simultaneously
Ability to communicate effectively with Board members, homeowners, vendors, attorneys, accountants, and other professionals
Proficiency with Microsoft Outlook, Word, Excel, Teams, and community association management software
Caliber experience is beneficial
Ability to remain professional and composed in challenging or high-conflict situations
Strong attention to detail and commitment to follow-through
Ability to work independently while remaining an active member of the Leland Management team

Nice To Haves

Prior community association management experience
Experience managing a large-scale HOA or master-planned community
Caliber experience

Responsibilities

Serve as the primary management liaison to the Board of Directors and implement lawful Board direction in accordance with the Management Agreement and governing documents.
Maintain a professional and visible onsite management presence Monday through Friday, 9:00 AM–6:00 PM.
Prepare for and attend Board, membership, annual, budget, organizational, committee, and other Association meetings as required. Evening meetings may be required.
Prepare agendas, Board packets, management reports, action-item reports, correspondence, notices, and supporting documentation.
Maintain a detailed calendar of Association deadlines, meetings, mailings, contracts, projects, inspections, renewals, and recurring obligations.
Conduct regular community inspections and identify covenant violations, maintenance concerns, landscaping issues, safety concerns, and other property needs.
Administer the Association's covenant-enforcement process consistently and professionally, including documentation, photographs, notices, follow-up inspections, and escalation when necessary.
Coordinate architectural review applications and maintain appropriate records and follow-up.
Respond professionally and timely to homeowner questions, concerns, emails, calls, and onsite inquiries.
Provide regular communication and updates to the Board regarding Association operations, projects, financial matters, vendor performance, and outstanding issues.
Coordinate community notices, newsletters, website information, and other Association communications as appropriate.
Maintain organized Association records and utilize Leland's approved technology and document-management systems.
Review monthly financial statements and variances, assist with preparation of the annual operating budget, monitor expenses against the approved budget, review reserve funding and expenditures, monitor delinquency information, review invoices for accuracy and appropriate authorization, and ensure Board approvals are obtained when required.
Explain financial information to the Board and coordinate with accountants, reserve advisors, auditors, insurance professionals, attorneys, and other Association professionals when necessary.
Develop scopes of work and RFPs, obtain competitive proposals, prepare bid comparisons, coordinate vendor access and meetings, monitor vendor performance, oversee approved projects, track contracts and renewals, monitor project schedules and budgets, and follow work through completion.
Maintain professional working relationships with landscaping, maintenance, irrigation, insurance, legal, engineering, reserve, construction, and other Association vendors and professionals.
Regularly evaluate vendor performance and promptly advise the Board when service does not meet contractual or community expectations.
Remain neutral, professional, and solutions-focused, particularly when addressing resident complaints, covenant matters, Board disagreements, or challenging situations.
Take ownership of the day-to-day operation of the Association and coordinate with any assigned administrative, maintenance, lifestyle, or other onsite personnel.
Establish workflows and standard operating procedures, assign and monitor work, coordinate schedules and coverage, conduct regular staff meetings, monitor performance, and ensure that responsibilities are clearly defined and completed.
Work closely with Leland's Tampa Division leadership and utilize the resources of the broader Leland team when assistance or escalation is necessary.
Anticipate deadlines, Board needs, maintenance concerns, contract expirations, budget requirements, resident communications, projects, and potential issues before they become urgent.
Monitor assigned matters, follow up with responsible parties, communicate delays, document progress, and confirm completion.