Community Associate

City of New York • New York, NY

4d • $44,545 - $74,134 • Onsite

About The Position

Under supervision with some latitude for independent action, the selected candidates will provide information to customers, conduct research and perform clerical support. Depending on experience, selected candidate may be assigned to the Maintenance Call Center, Section 8/ATAD Call Center or Quality Assurance Unit. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). NYCHA residents are encouraged to apply.

Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or Education and/or experience which is equivalent to "1" above.

Nice To Haves

• NYCHA residents are encouraged to apply.

Responsibilities

• Answer heavy volume of incoming calls.
• Receive complaints and create service requests as needed.
• Schedule and confirm appointments.
• Record and log appointments into computer system.
• Respond to telephone, mail, e-mail and in-person inquiries; determine service required.
• Utilize computer databases and information technology systems; research data needed to respond to inquiries.

Benefits

• Choice of medical coverage plans
• Deferred compensation plans
• Defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED