Community Associate, Wilmington, Common Desk

Common Desk•Wilmington, NC

10h•Onsite

About The Position

The Common Desk Community team consists of individuals who are customer-focused, consistent, and warm. At the location level, our team takes a lattice approach to space management, which means that Community Associates and Community Leads are responsible for a range of tasks to ensure that every aspect of the space is well-maintained and that members receive exceptional service. As a Community Associate, you will be a point of contact for the Community and report to your building each day to support the Community Lead. Your work will help Common Desk to build a welcoming community amongst Common Desk members by planning and hosting events and intentional, daily interactions, assist in maintaining the physical space and ensuring it is clean and organized, and work closely with the Community Lead and Senior Community Manager to develop and implement strategies for member retention and growth.

Requirements

Customer service and/or sales experience is a plus.
Strong verbal and written communication skills.
Outstanding interpersonal and multitasking skills.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
Passion for entrepreneurial communities.
Proficient in basic computer skills.

Nice To Haves

College graduate with a four-year degree preferred.

Responsibilities

Front Desk Management: Ensure the front desk is covered during business hours and be an on-site point of contact. Greet members and guests warmly. Learn member and guest names to build relationships. Anticipate member and guest needs. Keep the front desk clean and organized. Answer questions related to the building, policies, and procedures.
Events, Sales, and Member Engagement: Execute marketing and sales tasks, manage sales pipeline in Salesforce, post to the location’s Facebook page, and schedule events. Celebrate member successes and milestones. Plan location events and promote them. Conduct New Member Orientations, educating members on policies and encouraging app usage. Recommend local services and businesses. Explain Common Desk policies and procedures. Communicate building updates to members. Ensure appropriate music levels and event atmosphere.
Building Operations: Manage the location’s coffee outpost, providing coffee drinks. Handle day-to-day responsibilities like sorting mail, answering calls and emails, making coffee, and giving tours. Receive, process, sort, and organize mail. Track and organize keys. Manage keycard stock and request new inventory. Collect keys and key cards upon move-out. Review emergency equipment.
Customer-centric and member-focused approach to enhance workdays.
Own hospitality initiatives in the space.
Work to create a sense of belonging for all.
Clean and service assigned areas in an organized manner.
Be flexible and open to new solutions.
Present well through appearance and dress.
Communicate clearly and effectively to upper management and internal departments.
Maintain company standards and expectations.
Work strategically and make decisions with confidence and tact.
Demonstrate passion and commitment to the business.
Be a self-starter, dependable, and solutions-focused.
Adhere to community rules, guidelines, and best practices.
Operate with understanding, active listening, patience, empathy, and kindness.
Willingness to learn and grow.
Aid in creating a collaborative, joy-filled environment through events, networking, and introductions.