Part-Time Community Associate, Wilmington, Common Desk

Common Desk•Wilmington, NC

13d•$19 - $20•Onsite

About The Position

Common Desk, a WeWork company, specializes in creating workspace communities where everyone finds a profound sense of belonging. We deliver quality workspace products, services, and amenities inside state-of-the-art buildings over meaningful moments, specialty coffee, and unparalleled hospitality. Since we first opened in 2012, we believe people-focused workspaces are the key to happy professional environments. Our co-working spaces exist to help people enjoy showing up to the office to do what they do best every day of the week. The Common Desk Community team consists of individuals who are customer-focused, consistent, and warm. At the location level, our team takes a lattice approach to space management, which means that Community Associates and Community Leads are responsible for a range of tasks to ensure that every aspect of the space is well-maintained and that members receive exceptional service. As a Community Associate, you will be a point of contact for the Community and report to your building each day to support the Community Lead. Your work, which will include but not be limited to the duties listed below, will help Common Desk to achieve the following: Build a welcoming community amongst Common Desk members by planning and hosting events and intentional, daily interactions. Assist in maintaining the physical space and ensuring it is clean and organized. Work closely with the Community Lead and Senior Community Manager to develop and implement strategies for member retention and growth.

Requirements

Strong verbal and written communication skills.
Outstanding interpersonal and multitasking skills.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
Passion for entrepreneurial communities.
Proficient in basic computer skills.

Nice To Haves

College graduate with a four-year degree preferred, but not required.
Customer service and/or sales experience is a plus.

Responsibilities

Ensure the front desk is covered during the building’s set business hours and be an on-site point of contact.
Greet members and guests with a warm and welcoming demeanor.
Learn the names of members and guests to build relationships and facilitate community.
Anticipate member and guest needs.
Keep the front desk clean and organized.
Answer questions from members and guests related to the building.
Execute marketing and sales tasks, including managing sales pipeline, posting to the location’s Facebook page, and sending in scheduled events weekly.
Celebrate members’ successes and milestones.
Plan location events and promote them.
Conduct New Member Orientation, educating members on policies and procedures and encouraging app usage.
Recommend local restaurants, food delivery services, catering options, etc.
Explain Common Desk policies and procedures and communicate building updates to members.
Ensure music levels and events are appropriate to the time of day and occasion.
Write and send notifications to members relating to the location.
Man the location’s Fiction Coffee outpost, providing espresso-based coffee drinks.
Handle day-to-day responsibilities of the space, such as sorting mail, answering phone calls and emails, making coffee for guests, and giving tours.
Receive, process, sort, and organize all mail.
Track, audit, and organize keys collected and distributed.
Manage keycard stock and request new inventory.
Collect keys and key cards upon move-out.
Review location and how to use each piece of Emergency Equipment.
Be customer-centric and member-focused, consistently and authentically enhancing everyone’s workday.
Own the hospitality initiatives in the space.
Work to create a sense of belonging for all.
Clean and service assigned areas in an organized manner according to Common Desk standards.
Be flexible and open to new and innovative solutions that improve building health.
Present well through appearance and dress.
Communicate clearly and effectively to upper management and internal departments.
Maintain company standards and expectations.
Work strategically and make decisions with confidence and tact.
Have a passion and commitment to the business.
Be a self-starter, dependable, and solutions-focused.
Adhere to the community's rules, guidelines, and best practices to optimize member experience.
Operate with understanding, active listening, patience, empathy, and kindness to customers and Common Desk staff alike.
Have a willingness to learn.
Aid in creating a collaborative, joy-filled environment amongst our members through events, networking, and personal introductions.