Part-Time Community Associate, Wilmington, Common Desk

Common Desk•Wilmington, NC

5d•Onsite

About The Position

Common Desk, a WeWork company, is seeking a Part-Time Community Associate to join their team in Wilmington. This role focuses on building a welcoming community among members by planning and hosting events, maintaining the physical space, and providing exceptional service. The Community Associate will act as a point of contact for the Community and report to the building's Community Lead, supporting strategies for member retention and growth.

Requirements

Strong verbal and written communication skills.
Outstanding interpersonal and multitasking skills.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
Passion for entrepreneurial communities.
Proficient in basic computer skills.

Nice To Haves

College graduate with a four-year degree preferred.
Customer service and/or sales experience is a plus.

Responsibilities

Ensure the front desk is covered during business hours and act as an on-site point of contact.
Greet members and guests warmly and learn their names to build relationships.
Anticipate member and guest needs to enhance their experience.
Keep the front desk clean and organized.
Answer member and guest questions related to the building, policies, and procedures.
Execute marketing and sales tasks, including managing sales pipelines, posting on social media, and scheduling events.
Celebrate member successes and milestones.
Plan location events and promote them through posters and other necessary information.
Conduct New Member Orientations, educating members on policies and encouraging app usage.
Recommend local services such as restaurants, delivery, and shipping.
Explain Common Desk policies and procedures and communicate building updates to members.
Ensure appropriate music levels and event atmosphere.
Send member notifications through OfficeRnD.
Manage the location's coffee outpost, providing coffee drinks.
Handle day-to-day responsibilities such as sorting mail, answering calls and emails, making coffee, and giving tours.
Receive, process, sort, and organize mail, returning mail for unidentified senders or former members after 30 days.
Track, audit, and organize keys and manage keycard stock.
Collect keys and key cards upon move-out.
Review location and emergency equipment usage.