PT Community Associate - Newmanstown

Jonestown Bank & Trust Co•Newmanstown, PA

About The Position

The Community Associate performs transactional duties and responsibilities while exemplifying JBT’s SMILE Standards and Non-Negotiables. The associate must know and comply with laws, regulations, and bank policies and procedures applicable to transaction processing. The role provides client service in person, through the drive-up, by telephone, and at community events; processes client transactions; supports branch operations; and helps clients identify relevant banking services.

Requirements

Ability to operate the Bank’s systems.
Excellent communication and interpersonal skills.
Proficient mathematics skills.
Ability to operate a computer, telephone, copy machine, fax machine, scanner, and TCR.
Ability to lift approximately 50 pounds.

Responsibilities

Provide SMILE Standards service to clients and actively seek out and meet their banking needs.
Deliver high-quality JBT service in person, through the drive-up, over the telephone, and during community events using JBT’s Non-Negotiables.
Maintain working knowledge of branch products and services, recommend options to assist clients, and refer clients to appropriate partners for additional needs.
Answer basic questions about JBT’s digital banking services.
Keep a clean, organized work area and maintain a professional appearance in accordance with the Bank’s Dress Code Policy.
Accurately, efficiently, and promptly process client transactions, including transactions received by mail or night deposit, such as check cashing, deposits, withdrawals, monetary instrument sales, and loan payments.
Balance cash drawer debits and credits accurately and promptly using the Teller system, and maintain an orderly cash drawer within approved cash limits.
Complete assigned BAI courses.
Maintain the confidentiality of information obtained through or as a consequence of employment.
Actively use the CRM System to enhance the client experience.
Incorporate knowledge of applicable laws and regulations into day-to-day tasks.
Perform related duties, including providing client access to the SDB area and balancing the ATM, Vault, and TCR.
Complete forms through Edit Merge Doc or JBT Connect.
Maintain punctual and regular attendance.
Promote and preserve JBT’s values and culture.
Follow Bank policy and procedures to prevent fraud and financial crimes.
Perform other duties as assigned.