Community Ambassador PT

B HOM STUDENT LIVING LLC•Tampa, FL

5d•Onsite

About The Position

The Community Ambassador serves as a liaison between residents and the management team, helping create a vibrant, engaging community environment. The role focuses on resident engagement, leasing support, and community programming to drive satisfaction, retention, and a positive living experience. The position is onsite at 220 Madison in Tampa, Florida, and reports to the General Manager. It is part-time, approximately 20 hours per week, with a day shift that includes weekends and on-call responsibilities. The Community Ambassador plans and executes social and developmental programs, builds relationships with residents, supports an inclusive community, and provides information about community services and local resources. The role also assists with leasing, tours, follow-ups, housing events, outreach marketing, office operations, move-in and move-out processes, rotating on-call duties, and resident concerns. The ambassador represents the B.HOM brand, supports conflict resolution and community standards, and performs other duties as assigned. Applicants must be enrolled students who meet academic requirements and must be able to live onsite in assigned staff housing. They must be available to move in before the academic year begins for training. The position requires communication and organizational skills, a positive customer-service attitude, discretion, professionalism, and proficiency with Microsoft Office and social media platforms. Physical duties include moving throughout the property, attending events, using office equipment, and occasionally lifting up to 30 pounds.

Requirements

Strong communication and interpersonal skills.
Ability to manage multiple responsibilities and stay organized.
Positive attitude and strong customer service mindset.
Ability to maintain confidentiality and professionalism.
Proficiency in Microsoft Office and social media platforms.
Must be enrolled as a student and meet academic requirements: minimum 12 undergraduate credit hours or 6 graduate hours.
Must maintain a minimum 2.5 cumulative GPA.
Must be able to live onsite in assigned staff housing.
Must be available to move in prior to the start of the academic year for training.
Approximately 20 hours per week; evenings, weekends, and on-call shifts are required.
Ability to move throughout the property and attend events.
Frequent use of computer and office equipment.
Ability to communicate effectively in person, by phone, and in written formats.
Occasionally lift up to 30 lbs.

Responsibilities

Plan and execute social and developmental programs to enhance the resident experience.
Build relationships with residents through one-on-one interactions and community involvement.
Support a positive, inclusive, and engaging community environment.
Serve as a resource for residents regarding community services and local resources.
Assist with leasing efforts, including tours, follow-ups, and housing events.
Participate in outreach marketing activities such as housing fairs and campus events.
Promote the community through social engagement and peer networking.
Cover scheduled office shifts, including evenings and weekends.
Support daily office functions, including customer service and administrative tasks.
Assist with move-in and move-out processes.
Participate in rotating on-call responsibilities.
Respond to lockouts, noise complaints, and resident concerns.
Assist in handling emergency situations as needed.
Serve as a role model and ambassador for the B.HOM brand.
Promote a positive and professional image within the community.
Support conflict resolution and community standards.
Perform other duties as assigned to support community success.