Community Associate, 729 Washington
About The Position
The Community Associate is the primary point of contact for WeWork members and guests and serves as the face of the community. The role reports to the building each day to support the Community Management team and help create a welcoming, collaborative environment, keep the building operational, promote WeWork services, and support the Community Lead and Community Manager. Depending on the assigned location, the associate may serve members across different industries or focus on an Enterprise client; requirements may vary by location type. The position covers front desk service, member engagement and events, and building operations. The associate greets members and guests, assists with their needs, shares building information, supports community-building activities, and manages mail, packages, keys, keycards, and other operational tasks. The role also requires embodying WeWork’s values and advancing its mission.
Requirements
- At least 1 year of hospitality experience.
- Strong verbal and written communication skills.
- Outstanding interpersonal and multitasking skills.
- Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
- Passion for entrepreneurial communities and understanding of WeWork’s mission and values.
- Proficiency in basic computer skills.
Nice To Haves
- A four-year college degree is preferred but not required.
- Customer service and/or sales experience.
Responsibilities
- Cover the front desk during the building’s set business hours and serve as an on-site point of contact.
- Greet members and guests warmly and ensure guests sign in according to WeWork’s guest policy using the Welkio tablet.
- Learn members’ and guests’ names, anticipate their needs, and personalize their experience using relevant information.
- Keep building-specific forms current, maintain an organized front desk, notify members about deliveries, and answer questions about the building, policies, and procedures.
- Provide feedback on event programming and assess events based on attendance, satisfaction, and impact.
- Celebrate member successes and milestones, promote events through posters and other information, and ensure building operational requirements are met for events.
- Enter member notes in Kube or an equivalent system, connect members with each other, and participate in the WeWork member network.
- Recommend local restaurants, food delivery, catering, outing venues, and other useful local services.
- Explain policies and procedures, communicate building updates, maintain appropriate music levels and activations, and write and send building broadcasts.
- Receive, process, sort, organize, and distribute mail; keep the mailroom clean and organized; and return unidentified or former-member mail after 30 days without pickup.
- Ensure courier parcels have correct scheduled-pickup details and investigate, escalate, and resolve lost packages.
- Track, audit, organize, issue, and collect keys and keycards; request new keycard inventory as needed and collect keys and cards at move-out.
- Review the location and use of emergency equipment.
- Support the automated coffee machine for guests and members.
- Support the Community Management team and follow direction from the Community Lead and Community Manager.
Benefits
- 20 days of paid time off.
- Approximately 13 paid holidays.
- 80 hours of paid sick time per full calendar year.
- 16 weeks of paid parental leave.
- Competitive healthcare benefits.
- 401(k) plan.
- Life and AD&D insurance.
- Eligibility to participate in an incentive plan specific to the role.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
