Community Associate, 729 Washington

WeWork•Minneapolis, MN

3d•Onsite

About The Position

The Community Associate is the primary point of contact for members and guests and serves as the on-site face of WeWork. Reporting to the Community Management team, the associate supports daily building operations, cultivates a welcoming and collaborative community, promotes WeWork services, and follows direction from the Community Lead and Community Manager. Depending on the assigned location, the role may serve members from a range of industries or focus on an Enterprise client; requirements may vary by location. Responsibilities include managing the front desk during business hours; welcoming members and guests; supporting events and member engagement; sharing building updates and explaining policies; handling mail, packages, keys, and keycards; and helping maintain an organized, operational building. The associate is expected to build member relationships, anticipate needs, and reflect WeWork’s mission and values. The position offers a base pay of $20.50–$22.50 per hour, plus eligibility to participate in a role-specific incentive plan. Full-time employees are eligible for benefits subject to applicable plan terms, including PTO, paid holidays, paid sick time, parental leave, healthcare benefits, a 401(k) plan, and life and AD&D insurance.

Requirements

At least 1 year of hospitality experience.
Strong verbal and written communication skills.
Outstanding interpersonal and multitasking skills.
Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
Passion for entrepreneurial communities and understanding of WeWork’s mission and values.
Proficiency in basic computer skills.

Nice To Haves

Four-year college degree; preferred but not required.
Customer service and/or sales experience.

Responsibilities

Cover the front desk during building business hours and serve as an on-site point of contact.
Greet members and guests, ensure visitors sign in according to the guest policy, and respond to questions about the building, policies, procedures, and way-finding.
Build relationships with members and guests, anticipate their needs, and personalize their experience.
Maintain a clean and organized front desk and keep building-specific forms up to date.
Notify members about food deliveries and couriers.
Provide feedback on event programming and evaluate events based on attendance, satisfaction, and impact.
Recognize members’ successes and milestones, promote events, and ensure building-specific operational requirements are met for events.
Record member notes in Kube or an equivalent system and identify opportunities to connect members.
Recommend local businesses and services, engage members through the WeWork network, and communicate building updates.
Ensure music levels and activations are appropriate to the daypart and occasion.
Receive, process, sort, organize, and distribute mail; manage the mailroom and follow procedures for unclaimed or unidentified mail.
Ensure courier parcels have the correct details for scheduled pickups and investigate, escalate, and resolve lost packages.
Track, audit, organize, distribute, and collect keys and keycards; request new keycard inventory as needed.
Review the location and use of emergency equipment.
Support the automated coffee machine for members and guests.