Community Associate

As part of the Community Team, your role will involve interacting with the Bitpanda community across various social media channels and platforms. You will be responsible for providing excellent customer service, addressing user questions and concerns, and representing the company's core values in a positive manner. Additionally, you will collaborate with other teams to drive growth campaigns and act as a link between the community and different departments within the company. Minimum 2 years of relevant experience in community management or similar communication field is required.

• Interact with the community across multiple social media channels (Twitter, Facebook, Instagram, Reddit, Telegram, Discord, etc.)
• Provide high quality customer service and solutions for user questions, concerns, and inquiries
• Represent the company's core values and communicate about Bitpanda products in a clear and positive manner
• Follow-up, escalate, and solve cases that come in via social media, communicating with relevant internal teams
• Collaborate with the Marketing and/or other teams to drive growth campaigns for the community
• Act as a link between the community and Customer Care, Operations, Marketing, or other departments
• Minimum of 2 years of relevant experience in community management, customer support, social media, or a similar communication field
• Exceptional social media communicator and problem solver
• Excellent verbal and written communication skills in both English and German

• Minimum of 2 years of relevant experience in community management, customer support, social media or a similar communication field.
• Exceptional, savvy, social media communicator and problem solver.
• Excellent verbal and written communication skills in both English and German.
• Ability to provide excellent customer service across various social media and community channels.
• Represent core values to the community and communicate about Bitpanda products in a clear and positive manner.
• Follow-up, escalate, and solve cases that come in via social media, communicating with relevant internal teams.
• Collaborate with the wider Marketing and/or other teams to drive growth campaigns relevant to the community.
• Act as a link between the community and Customer Care, Operations, Marketing, or other departments.

• Competitive total compensation package including participation in our stock option plan
• Market-leading Flex-Ben approach and package
• Exclusive premiums when trading on Bitpanda
• Occasional company-wide and team events - both in-person and virtually!
• Bitpanda swag to keep you living the brand
• A diverse team of fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen" kind of people who are united by our unique way of working
• Opportunity to learn and grow as part of Bitpanda's incredible journey towards being Europe's future #1 investment platform
• Commitment to fostering a fair and equal environment based on trust and mutual respect
• Building a team that represents a wide variety of backgrounds, perspectives, and skills