Community Assistant

Tailwind Group, Inc.•Gainesville, FL

4h•Onsite

About The Position

The Community Assistant generates new leases and renewals through peer engagement, provides exceptional customer service, and supports day-to-day office operations. The role serves as the first point of contact for prospective residents, conducts tours, and represents The Quarters Gainesville on and off campus. The Community Assistant supports property operations and efforts to meet or exceed leasing and occupancy goals. The position is part-time, with a variable schedule not exceeding 29.5 hours per week. The employee must consistently work at least 12 hours per week between 9:00 a.m. and 6:00 p.m.; weekday and weekend shifts, rotating nights and weekends, and extended hours during turnover are required. The position is fully in-office and requires onsite presence. Compensation is $15.00 per hour plus commission potential. The Quarters Gainesville is a 251-unit, 920-bed garden-style student housing community in Gainesville, Florida, serving University of Florida students. The property includes 3- and 4-bedroom units, a resort-style swimming pool, fitness center, grilling station, and other amenities.

Requirements

High school diploma or equivalent.
Pass a criminal background check.
Work onsite in the office and consistently be available for at least 12 hours per week between 9:00 a.m. and 6:00 p.m.
Work weekday and weekend shifts, rotating nights and weekends, and extended hours during turnover as required.
Demonstrated ability to work in a fast-paced, goal-oriented environment.
Strong communication, organization, and customer service skills.
Ability to engage confidently with peers and represent the property positively.
Professionalism and reliability.
Self-motivation and ability to work in a team setting.
Ability to receive coaching and act on feedback.

Nice To Haves

One or more years of experience in customer service, sales, or retail.
Current enrollment at the local university and current or future resident status.
Experience with Microsoft Office and Entrata software.

Responsibilities

Provide customer service to residents, prospects, vendors, officials, and community members.
Maintain the property's grounds, amenities, common areas, tour path, and model unit.
Serve as the first point of contact for prospective residents and community inquiries.
Conduct property and unit tours, present leasing options, and answer questions about the community and its amenities.
Follow up with prospects by phone, text, and email using property management systems.
Generate leasing traffic through on-campus outreach and peer networking.
Help plan and execute resident events, move-ins, and community activities.
Support resident lockouts after hours when assigned.
Represent and promote the property professionally on and off campus.
Provide first-level support and resolution for prospects, residents, and guarantors.
Clean the model unit, clubhouse, and amenity spaces as assigned.
Process, organize, and distribute resident packages as assigned.
Attend scheduled team and one-on-one meetings about property operations.
Assist with annual unit turnover and move-in and move-out procedures, including working scheduled nights and weekends throughout turnover.
Open and close the office, clubhouse, and model unit as assigned, following property procedures.
Maintain a professional appearance and comply with the company dress code.