Community Assistant

City Property Management • Phoenix, AZ

2d • Onsite

About The Position

City Property Management is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full-time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career. Our Core Values Professionalism Engagement Knowledge Humility Client Centric Trust Flexibility Teamwork Diligence Fun, Fair & Respectful. We are seeking a collaborative and detail-oriented Community Assistant to join our team. This role provides strong administrative support to our management team while handling homeowner inquiries primarily through phone and email communication. The position thrives in a fast-paced, highly collaborative environment where attention to detail and efficient communication are essential.

Requirements

• High School diploma
• Previous administrative experience
• Excellent written and verbal communication skills
• Strong computer proficiency (Microsoft Office, email, calendaring systems)
• Exceptional organizational and multitasking abilities
• Detail-oriented with ability to meet deadlines
• Client-focused mindset with strong service orientation
• Ability to work both independently and as part of a team

Nice To Haves

• Strong customer service background
• Experience in property management or related field
• Ability to maintain confidentiality
• Professional demeanor and positive attitude
• Excellent problem-solving skills
• Commitment to teamwork and collaboration

Responsibilities

• Provide excellent customer service to clients and visitors
• Manage phone and email communications within established timeframes
• Assist homeowners with portal access, maintenance requests, and general inquiries
• Handle customer care phone coverage
• Process and track work orders, maintenance requests, and purchase orders
• Coordinate meetings, maintain documentation, and manage records
• Handle community amenity reservations and facility access
• Maintain accurate resident and board member records
• Assist with community communications and e-blast submissions
• Maintain portal content and monitor survey responses
• Process and coordinate various resident requests
• Manage vendor relationships and documentation

Benefits

• Competitive hourly rate ($20 - $22/hour, based on experience)
• 401(k) with company matching
• Comprehensive insurance (health, dental, life)
• Health savings account
• Paid time off
• Employee assistance program
• Professional development assistance
• Employee referral program
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED