Community Assistant

The NRP Group LLC•San Marcos, TX

3d•Onsite

About The Position

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career. NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work. Under the direction of the Community Manager, the Community Assistant is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Community Manager in his or her absence. The Community Assistant role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents.

Requirements

One-year property management experience or 4-year degree in a related field
Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards
Proficient computer skills including the Microsoft Office Suite
Valid Driver’s License and reliable transportation

Nice To Haves

College degree preferred
Tax Credit Specialist (TCS) accreditation or any other LIHTC designations preferred
Yardi Experience preferred

Responsibilities

Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees
Assist Community Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance
Complete re-certifications as required by The NRP Group policies and procedures at tax credit communities.
Maintain and organize all resident files
Responsible for maintaining accurate payroll reporting including e-time editing and bonus preparation
Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases
Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly
Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards
Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings
Monitor direction of rental activity and all onsite sales, marketing outreach, and advertising plans
Assists in planning and preparation of resident events
Complete a daily inspection of the property and market-ready units
Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
Provide excellent customer service and display courteous and professional attitude toward all customers
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
Advise Community Manger of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset
Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends
Assist Community Manager in recruiting and selecting team members, understanding and adhering to the hiring policies, procedures, and core values
Assist Community Manager in evaluating and supervising team members
May occasionally be required to assist at other properties
Run errands to support the property as necessary
Perform other duties as required