Community Assistant

Pierpont Place•Morgantown, WV

1d•Onsite

About The Position

The Community Assistant (CA) role is designed for an ideal student who is positive, enthusiastic, and self-starting, aiming to provide residents with the best apartment community living experience. The CA must represent the student housing property positively both on and off the job. While marketing and/or business classes may be helpful, they are not required.

Requirements

Must be able to represent the student housing property in a positive light both when on and off the job.
Thoroughly familiar with the leasing process from application to lease signing, collection of guarantor forms, if applicable, and all other pertinent information to ensure that the lease is executed correctly.
Understand and comply with Fair Housing Laws and all company rules and regulations.
Enter service requests into the software and pass all service requests to maintenance personnel.
Close work orders daily first thing each morning.
Alert management or maintenance personnel of any known issues.
Conducts follow-up with residents when necessary to ensure overall customer satisfaction.
Maintains open and consistent communication with the Property Manager, Leasing Consultants and the Maintenance Supervisor.
Assist with move-in/move-out process (inspections, distributing key packets and literature, collecting rental payments and /or missing paperwork, etc.) as directly by management.
Available during non-business hours to respond to lockouts and other minor service issues.
Compensation provided.
While performing the duties of this job, the employee will need to travel from floor to floor and will need to travel outside between buildings in varying outdoor weather conditions.
The employee will also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly use hands to operate office machinery and regularly be required to communicate effectively with others.
Occasional lifting may be required.

Nice To Haves

Marketing and/or business classes may be helpful but are not required.

Responsibilities

Greet prospective residents and provide information on floorplans, availability, amenities, and other pertinent information.
Obtain prospective leads' pertinent information and follow up according to company standards.
Understand and comply with Fair Housing Laws and all company rules and regulations.
Offer input and suggestions regarding promotions, advertisements, and other marketing strategies.
Monitor and post on blogs, forums, and social networks.
Assist in creating signage, circulars, mock-ups, e-mail campaigns, and online promotions.
Assist in the distribution or delivery of marketing materials.
Assist in the fulfillment of marketing offers.
Assist with the execution of housing fairs and other similar marketing opportunities.
Maintain accurate and in-depth knowledge of all aspects of the community, including rent and pricing information, vacancies, availability, lease expirations, and square footage.
Complete market surveys, monitor area trends, and stay current on prospective renter needs.
Seek and analyze competitor marketing and sales materials both on and offline.
Assist residents with service requests and enter them into the software.
Collect security deposits (if applicable), rent, and all other fees.
Plan and implement social activities/gatherings in common areas.
Monitor curb appeal and community appearance, assisting with upkeep as needed.
Conduct follow-up with residents to ensure overall customer satisfaction.
Maintain open and consistent communication with management and maintenance personnel.
Assist with the move-in/move-out process, including inspections, distributing key packets and literature, and collecting payments or missing paperwork.
Respond to lockouts and other minor service issues during non-business hours.
Assist with enforcement of clubhouse and pool rules.
Assist with keeping the clubhouse, pool area, and community neat and orderly.
Report incidents to management immediately.