Community Assistant (Student Position) University of Maryland

Capstone on Campus Management LLC•College Park, MD

3d•Onsite

About The Position

The Community Assistant works to support the 24/7 Service Desk at Discovery House. The Community Assistant serves as the first point of contact for residents. Community Assistants (CA) are responsible for establishing and maintaining a positive and welcoming environment for all students. Community Assistants will participate in responding to facilities emergencies after business hours and will assist with all resident services including mail, keys, and general questions. The Community Assistant reports to the Associate Director of Resident Experience.

Requirements

High school diploma.
Be enrolled full-time as a degree-seeking student at the University of Maryland.
Be available for employment from July 2026 through May 2027.
Be available to work a minimum of three to five shifts each week.
Maintain good academic, behavioral, and disciplinary standing with the University.
Comply with all University of Maryland Student Code of Conduct policies.
Demonstrate professionalism, dependability, strong interpersonal skills, and excellent customer service.
Experience and knowledge of Microsoft Word, Excel and Outlook.
Ability to operate basic office equipment including a photocopier, fax, and telephone.
Basic typing and filing skills.
Ability to lift up to 35lbs and navigate up and down stairs.
If residing at Discovery House, remain in good standing with all terms of the housing license agreement (Community Assistants are not required to live at Discovery House).

Responsibilities

Welcome residents and visitors in a professional, courteous manner.
Answer and appropriately route incoming telephone calls.
Manage resident package distribution and perform package audits.
Complete required shift audit reports at the end of every shift.
Monitor loaner key fobs and access cards, ensuring timely returns and resident follow-up.
Conduct regular key inventory and audit procedures.
Perform data entry and maintain accurate records.
Prepare copies, scans, labels, files, and other administrative documents.
Assist with special projects as assigned.
Serve as a resource to residents providing accurate information and connecting residents with appropriate campus resources.
Complete nightly building rounds to identify maintenance, safety, and security concerns.
Respond to after-hours facilities emergencies during assigned desk shifts.
Attend all required staff meetings, training sessions, and departmental events.
Maintain accurate documentation and records.
Protect confidential resident and university information.
Maintain an organized, clean, and professional work environment.
Follow all Discovery House and University of Maryland safety policies and procedures.
Complete all required online training courses by established deadlines.
Use all assigned keys and access devices in accordance with established procedures.
Support special events and periods requiring additional staffing, including August move-in.
Be available to begin employment and participate in required training beginning July 27, 2026.
Residents of Discovery House selected for the position will receive an approved early move-in date to accommodate training.
Assist with all move-in and move-out operations.
Provide front desk coverage during holidays, semester breaks, exam periods, university closures when buildings remain open, and other designated periods.