Community Assistant

Tailwind Group, Inc.•Gainesville, FL

9d•Onsite

About The Position

Tailwind Group is seeking a Community Assistant for Quarters Gainesville, a student housing community. This part-time role focuses on providing high-quality customer service to residents and administrative support to the office staff. The Community Assistant is crucial to the property's reputation and requires a proactive approach to resident satisfaction and operational efficiency.

Requirements

Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
Possess strong administrative, organization, and communication skills.
Demonstrate a high level of integrity and professionalism.
Be a self-motivated individual and excel at working in a team environment.
Ability to have a positive and innovative approach to problem-solving.
Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

Nice To Haves

Prefer for our Community Assistants to live onsite and be currently enrolled at the university.

Responsibilities

Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with the potential resident.
Assist with annual unit turnover and help execute move-in/move-out procedures.
Complete administrative and Front Desk tasks and duties.
Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
Seek feedback from residents and communicate them with the team.
Respond to after-hour emergency issues as needed.
Perform other duties as directed by Property Manager.