Community Assistant (Part Time)

Gilbane Development Company•Fort Wayne, IN

4d•Onsite

About The Position

The Community Assistant (Part Time) serves as a key ambassador for the student housing community and is responsible for supporting leasing, marketing, resident engagement, and community operations. This role focuses on creating an exceptional resident experience, fostering a positive student living environment, and assisting with occupancy and retention goals through customer service, campus outreach, and community-building initiatives.

Requirements

Current college student preferred.
Strong communication, customer service, and interpersonal skills.
Ability to work evenings, weekends, and peak leasing periods as needed.
Comfortable speaking with students, parents, and prospective residents.
Proficient with social media platforms and campus engagement efforts.
Ability to work independently and as part of a team in a fast-paced student housing environment.

Responsibilities

Maintain regular and reliable onsite attendance.
Welcome prospective student residents and their families, conduct community tours, explain lease terms and property amenities, and assist with the leasing process.
Assist with leasing activities including lead management, appointment scheduling, prospect follow-up, and lease execution.
Complete and process leasing, renewal, move-in, and roommate matching documentation as required.
Maintain accurate prospect, resident, and leasing records in property management systems.
Participate in lease audits, unit inspections, turn preparation, and move-in/move-out processes.
Respond to prospect and resident inquiries in a timely and professional manner, with a goal of responding to all leads within 24 hours.
Support occupancy and leasing goals through proactive outreach and resident referrals.
Develop meaningful relationships with residents and provide exceptional customer service.
Assist with planning, promoting, and executing resident events, educational programs, wellness initiatives, and community-building activities.
Support resident retention efforts through engagement opportunities, feedback collection, and positive resident interactions.
Serve as a resource for residents regarding community policies, procedures, amenities, and campus resources.
Assist in mediating roommate concerns and escalating resident issues when appropriate.
Promote a welcoming, inclusive, and academically supportive living environment.
Represent the community at campus events, housing fairs, orientation programs, and outreach opportunities.
Assist in implementing marketing and social media initiatives designed to attract prospective student residents.
Generate leads through tabling events, resident referral programs, and campus partnerships.
Maintain knowledge of the local student housing market, nearby communities, and university housing trends.
Participate in market surveys and provide feedback on competitive properties and student preferences.
Assist in maintaining the overall appearance and cleanliness of the leasing office, model units, amenity spaces, and common areas.
Conduct community walks and report maintenance, safety, or housekeeping concerns.
Monitor resident satisfaction and assist in ensuring timely service request communication and follow-up.
Support move-in day, renewal season, and turn operations during peak leasing periods.
Uphold and enforce community policies, parking regulations, and resident conduct standards as directed by management.
Promote a positive image of the community and contribute to a culture focused on resident success and engagement.