Community Area Manager ( Affordable Housing & Mix Income )

Columbia Residential Properties • Chattanooga, TN

10d • Onsite

About The Position

The Community Area Manager is a results-driven leader responsible for achieving exceptional financial performance goals and maintaining the physical condition and marketability of 3 to 5 communities. This role involves developing and leading strong property management, compliance, leasing, maintenance, and resident services teams to meet short and long-term objectives and performance benchmarks. The Community Area Manager acts as a Fiduciary of Columbia Residential, maintaining a high degree of trust, loyalty, and truthfulness. Direct reports include Community Managers, Assistant Community Managers, and Senior Community Managers.

Requirements

• HS Diploma or GED.
• Minimum five years of multisite property management experience, including staff management and development.
• Mixed-income mixed-financed residential property management experience required.
• Solid property management operational experience: proven expertise in Project Based Section 8, Low-Income Housing Tax Credit Programs, and HOME programs.
• Ability to manage projects from conceptualization to implementation.
• Strong interpersonal skills, including conflict management and employee motivation.
• Excellent analytical and problem-solving skills.
• Knowledge of Microsoft Word, Excel, and OneSite.
• Excellent verbal and written communication skills.
• Entrepreneurial, flexible, creative, and detail-oriented.
• Ability to handle emergencies and pressure due to complexity and time sensitivity.
• Extensive travel required.
• On-call 24/7 for emergencies.

Nice To Haves

• Budgeting/financial analysis preferred.
• CPM or equivalent certification preferred.

Responsibilities

• Meeting or exceeding established performance benchmarks.
• Achieving financial performance objectives and managing portfolio financial operations according to company and regulatory guidelines.
• Developing and leading property management teams to accomplish objectives and meet performance benchmarks.
• Ensuring complete and accurate resident information is recorded and all documents meet legal requirements and company policies.
• Collaborating to set operational goals for each property and establishing company standards for operations, leasing, collections, customer service, and workplace safety.
• Fostering a professional image and setting a positive example for staff.
• Enforcing and adhering to company policies, rules, and regulations.
• Representing Columbia Residential to the public and partnering with public officials, businesses, and agencies.
• Demonstrating sound decision-making, effective problem-solving, and task completion.
• Communicating standards of performance to property personnel and measuring performance against these standards.
• Demonstrating exceptional customer service skills.
• Utilizing training, coaching, and employee evaluations to ensure performance meets or exceeds standards, and addressing performance weaknesses.
• Demonstrating effective management skills including motivation, evaluation, delegation, and supervision.
• Recruiting, selecting, hiring, and training new employees when necessary.
• Preserving and respecting resident and applicant confidentiality.
• Ensuring program compliance with REAC, LIHTC, HUD, other agencies, and lenders.
• Implementing procedures for timely rent collection and recovery of lost income.
• Understanding the budget process, analyzing operating statements, and developing strategies to meet or exceed budget levels.
• Monitoring property performance using available tools.
• Maximizing property income through increased rental rates, miscellaneous income, and resident retention programs.
• Overseeing the preparation of annual operating budgets and performing budget projections.
• Analyzing actual income and expenses against budget, directing corrective action, and requesting budgetary adjustments.
• Conducting financial results reviews with property personnel.
• Forecasting and identifying problems, and taking corrective action.
• Executing a preventive maintenance program and preserving physical assets.
• Overseeing the physical condition and security of all communities.
• Maintaining knowledge of property physical conditions and REAC readiness.
• Conducting physical site inspections.
• Making recommendations for exterior and interior apartment improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED