Community Area Manager ( Affordable Housing & Mix Income )

Columbia Residential Properties, LLC•Chattanooga, TN

12d•$70,000 - $75,000•Onsite

About The Position

The Community Area Manager is a result-driven leader responsible for achieving exceptional financial performance goals and maintaining the physical condition and marketability of 3 to 5 communities. This role involves developing and leading strong property management, compliance, leasing, maintenance, and resident services teams to meet short and long-term objectives and performance benchmarks. The Community Area Manager acts as a Fiduciary of Columbia Residential, maintaining a high degree of trust, loyalty, and truthfulness.

Requirements

HS Diploma or GED.
Minimum five years of multisite property management experience.
Staff management and development experience.
Budgeting/financial analysis experience preferred.
Mixed-income mixed-financed residential property management experience required.
Solid property management operational experience: proven expertise in Project Based Section 8, Low-Income Housing Tax Credit Programs, and HOME programs.
Ability to manage projects from conceptualization to implementation.
Strong interpersonal skills that include conflict management and employee motivation.
Excellent analytical and problem-solving skills.
Knowledge of Microsoft Word, Excel, and OneSite.
Excellent verbal and written communication skills.
Entrepreneurial, flexible, creative, and detail-oriented.
Ability to handle emergencies and pressure due to complexity and time sensitivity.
Extensive travel required.
On-call 24/7 for emergencies.

Nice To Haves

CPM or equivalent certification preferred.

Responsibilities

Achieve financial performance objectives and manage the portfolio’s financial operations following company and regulatory guidelines.
Develop and lead strong property management teams to accomplish short and long-term objectives for assigned portfolios and established performance benchmarks.
Ensure complete and accurate information about prospective and current residents is recorded and all documents meet legal requirements and conform to company policies and procedures.
Collaborate to set operational goals for each property and establish company standards for property operations, leasing, collections, customer service, and workplace safety.
Foster a professional image in all aspects of property operations by setting a positive example to staff.
Enforce and adhere to company policies, rules, and regulations.
Represent Columbia Residential to the public and collaboratively develop partnerships with public officials, businesses, and agencies.
Effectively problem-solve issues and create positive outcomes.
Ensure that issues are thoroughly addressed and effectively resolved.
Communicate standards of performance to property personnel and measure performance against these standards.
Demonstrate exceptional customer service skills.
Participate in team and project meetings.
Utilize training, coaching, and employee evaluations to ensure employee performance meets or exceeds standards, and address performance weaknesses.
Demonstrate effective use of management skills including motivation, evaluation, delegation, and supervision; recruit, select, hire, and train new employees when necessary.
Preserve and respect resident and applicant confidentiality.
Ensure program compliance with REAC, LIHTC, HUD, other agencies, and lenders.
Implement procedures for timely rent collection and efforts to recover lost income.
Understand the budget process through analysis of operating statements and develop strategies to meet or exceed budgeted income and expense levels.
Monitor property performance using available tools.
Maximize property income through increased rental rates, collection of miscellaneous income, and effective resident retention programs.
Oversee the preparation of annual operating budgets and perform budget projections for all properties.
Analyze actual income and expenses against approved budget guidelines, direct corrective action, and request appropriate budgetary adjustments.
Conduct financial results reviews with Community Managers, Assistant Community Managers, and site employees, forecasting and identifying problems, and taking corrective action.
Execute a preventive maintenance program and preserve the physical assets.
Oversee the physical condition and security of all communities.
Maintain knowledge of the physical condition of all properties and UPCS/REAC readiness.
Conduct physical site inspections and make recommendations for exterior and interior apartment improvements.