Community and Special Events Coordinator

EMSA- Emergency Medical Services Authority•Oklahoma City, OK

About The Position

Community Engagement Develop and implement community outreach programs and initiatives that enhance public understanding and engagement with EMSA. Serve as the primary liaison for community partners, civic organizations, and stakeholders. Facilitate community dialogue, gather feedback, and assist with addressing community concerns. Collaborate with internal departments, elected officials, public health agencies, hospitals, and nonprofit organizations. Collect, summarize, and report community engagement data and feedback to Public Affairs leadership. Support EMSA community service opportunities for team members. Special Events & Demonstrations Coordinate and manage special events, festivals, sporting events, and community activities requiring EMSA presence. Serve as the primary contact for educational demonstrations and dedicated medical standbys requested through the EMSA website. Coordinate logistics, staffing, and pre-event planning with partners and internal departments. Provide on-site oversight at events as needed and conduct post-event follow-up to assess customer experience. Assist with special event–related Incident Action Plans (IAPs) when requested. Self-staff educational demonstrations as operationally appropriate. Coordination, Contracting & Administration Manage the special event contracting and billing documentation process in compliance with EMSA standards. Assist with the development and tracking of key performance indicators (KPIs). Maintain proactive relationships with vendors and community partners. Coordinate with Operations to support training expectations for demonstrations and medical standbys. Occasionally operate EMSA vehicles to transport equipment and personnel to approved events. Escalate sensitive, high-visibility, or media-related issues to Public Affairs leadership. Perform administrative duties and adhere to all EMSA safety policies. Perform other job-related duties as assigned. Punctuality and regular, predictable, reliable, consistent attendance is essential. Other essential functions include professionalism, the ability to communicate effectively (verbally and in writing), maintaining confidentiality, exercising sound judgment, being adaptable and flexible, following safety and compliance protocols, being accountable, complying with the Code of Conduct, organizational policies, procedures, practices, and expectations, and performing the core duties of the position either with or without a reasonable accommodation.

Requirements

Current National Registry of Emergency Medical Technicians (NREMT) certification required.
Completion of EVOS or EMSA-approved driver training required.
Eligible to operate EMSA vehicles per organizational and insurance requirements.
Strong verbal and written communication skills.
Demonstrated ability to manage multiple priorities, meet deadlines, and maintain confidentiality.
Valid driver’s license required.
Approximately 40% travel between EMSA divisions.
High school diploma or equivalent required
Must be able to successfully pass a background check and drug screen to the satisfaction of the organization.
Minimum of three (3) years of experience in customer service, event planning, EMS, community relations, or public relations.
Strong customer service, organizational, and project management skills.
Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint).
Comfortable with public speaking and presenting to diverse audiences.

Nice To Haves

EMS field or dispatch experience (Paramedic, EMT, or Emergency Medical Dispatcher) preferred.
Associate degree preferred.
Prior EMS and/or community relations experience is strongly preferred.

Responsibilities

Develop and implement community outreach programs and initiatives that enhance public understanding and engagement with EMSA.
Serve as the primary liaison for community partners, civic organizations, and stakeholders.
Facilitate community dialogue, gather feedback, and assist with addressing community concerns.
Collaborate with internal departments, elected officials, public health agencies, hospitals, and nonprofit organizations.
Collect, summarize, and report community engagement data and feedback to Public Affairs leadership.
Support EMSA community service opportunities for team members.
Coordinate and manage special events, festivals, sporting events, and community activities requiring EMSA presence.
Serve as the primary contact for educational demonstrations and dedicated medical standbys requested through the EMSA website.
Coordinate logistics, staffing, and pre-event planning with partners and internal departments.
Provide on-site oversight at events as needed and conduct post-event follow-up to assess customer experience.
Assist with special event–related Incident Action Plans (IAPs) when requested.
Self-staff educational demonstrations as operationally appropriate.
Manage the special event contracting and billing documentation process in compliance with EMSA standards.
Assist with the development and tracking of key performance indicators (KPIs).
Maintain proactive relationships with vendors and community partners.
Coordinate with Operations to support training expectations for demonstrations and medical standbys.
Occasionally operate EMSA vehicles to transport equipment and personnel to approved events.
Escalate sensitive, high-visibility, or media-related issues to Public Affairs leadership.
Perform administrative duties and adhere to all EMSA safety policies.
Perform other job-related duties as assigned.