Community Ambassador- The Retreat East
About The Position
The Community Ambassador is a key frontline role responsible for delivering exceptional service to prospective and current residents, with the goal of maximizing occupancy year over year. This position involves guiding prospective residents through the leasing process, assisting in the planning and participation of marketing and community events, and achieving sales goals as defined by the Leasing & Marketing Manager and Community Manager. Essential qualities for this role include effective communication, the ability to meet deadlines, and efficient time management. The company, Landmark Properties, is a fully integrated real estate firm specializing in the acquisition, development, and management of high-quality residential communities, including student housing, single-family, and traditional multifamily housing. Headquartered in Athens, GA, Landmark Properties aims to be the leading choice for capital partners in the housing sector, committed to transparent business interactions, excellent client relations, and unwavering integrity.
Requirements
- High school diploma or equivalent required
- Must possess strong organization skills
- Must be reliable and have self-discipline
- Proficient in Microsoft Office Suite or related software
- Ability to work evening and weekend hours, including resident lockouts as needed
- Must be available to work during summer and Turn period
Nice To Haves
- Enrolled in Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc.
Responsibilities
- Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors
- Conduct all tasks necessary to close the sale in accordance with LEASE Training guidelines
- Generate new leads
- Complete guest cards
- Schedule & conduct tours
- Perform lead follow up
- Assist in promoting the community via social media platforms and participating in on- and off-campus marketing events
- Assist with email and text campaigns in Entrata and TextUs
- Represent the community and Landmark Properties in a professional manner
- Maintain a positive community environment and encourage participation in Residence Life activities
- Assist in resolving resident concerns/conflict by escalating to the appropriate manager
- Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed
- Attend and contribute to Landmark Lineup and required staff meetings
- Respond to internet and telephone inquiries in a timely and professional manner
- Enter Maintenance Requests, as needed
- Keep detailed activity logs in prospect and resident accounts
- Label & log packages and send resident notifications
- Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager
- Adhere and comply with corporate procedures and government laws on Fair Housing
- Participate in all Turn-related activities including: Move-in and Move-out days, Unit inspections, Trash-outs
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
