PT Constituent Services, Community Aide (NCS) - Mayors Office of Correspondence and Constituent Services

Baltimore City•Cocoa, FL

7d•$15 - $30

About The Position

The Mayor’s Office of Correspondence and Constituent Services (MOCCS) is seeking a motivated, energetic individual with excellent customer service and communication skills. The qualified candidate will be able to perform well in a fast-paced environment, manage multiple tasks, and be responsive to the needs of the constituents we serve. MOCCS is made up of two units – the Constituent Services Unit and the Correspondence Unit. The Constituent Services Unit communicates by phone with constituents seeking immediate assistance from the Mayor’s Office. Their mission is to ensure timely responses to requests for services and information received from constituents via telephone. The Correspondence Unit handles an incredible volume of emails and written correspondence, as well as requests for ceremonial documents.

Requirements

Bachelor’s degree is preferred.
Two years’ experience.
Have an equivalent combination of education and experience.
Knowledge of local, state and federal government structure, duties, and protocols.
Ability to establish relationships with offices of elected officials, city government agencies, non-profits and constituents.
Knowledge of Baltimore City history and culture, the metropolitan area and services within.
Ability to communicate with diverse groups of people.
Strong writing skills and etiquette using standard business formats.
Strong leadership, organization and time management skills.
Knowledge of Microsoft applications: Outlook, Word, SharePoint, Excel.

Responsibilities

Gather information from various media outlets regarding Baltimore related highlights.
Proactively work to uplift local Community leaders and advocates.
Assist with Special projects.
Act as a liaison between constituents and various city agencies on behalf of the Mayor to satisfy requests/inquiries.
Respond to constituent requests and inquiries via email collaboration with all City agencies and Quasi-agencies.
Manage and input constituent information into the constituent tracking database.
Gather and disseminate crucial mayoral updates and information.
Prepare seals for ceremonial documents.
As needed, assist with scanning mail, printing and packaging ceremonial documents.
Perform related work as required.