Communications Technician

Valley Health System • Winchester, VA

3d • Onsite

About The Position

At Valley Health, every interaction counts. As a Communications Technician, you will play a vital role in helping patients, families, physicians, and staff access the information and support they need. The Communications Technician accurately handles answer/ transfer calls for the general public, communicates directions to different facilities for general public, pages physicians/ VHS personnel as needed, enters schedules and updates for Web on call for physician practices and departments. The Communications Technician is responsible for maintaining a safe and clean work environment and communicating in support of Valley Health values.

Requirements

• High school diploma or equivalency required
• Customer service oriented and excellent communication skills required
• Proficiency in computer and typing skills (40-50 wpm) required
• Working knowledge of Microsoft Word and Outlook required
• Ability to respond to multiple demands and use analytical skills

Nice To Haves

• Former hospital department/call center operator or physician office experience preferred

Responsibilities

• Provide Exceptional Customer Service: Serve as a professional and welcoming first point of contact for callers, answering and routing calls accurately and efficiently. Assist callers by providing information and directions to Valley Health facilities and services while delivering a positive customer experience during every interaction.
• Support Healthcare Operations: Page physicians and Valley Health personnel as needed, enter and maintain physician and department on-call schedules, and help ensure critical communications are delivered accurately and promptly. This position supports communication needs across multiple departments and service lines.
• Manage Multiple Priorities: Handle a high volume of calls while maintaining accuracy and professionalism. Navigate multiple systems and applications simultaneously, use sound judgment when prioritizing requests and responding to urgent needs, and remain calm and effective when managing competing demands.

Benefits

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program
• Health savings account
• Flexible spending account for childcare
• Life insurance
• Short-term and long-term disability
• Professional development
• Discounts to on-campus dining

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED