Communications Technician 4, Network Maintenance

Comcast • Woodbury, MN

6d • Onsite

About The Position

Responsible for performing routine plant maintenance, troubleshooting calls, surveys, locates, outage repair, track and repair Cumulative Leakage Index (CLI), power supply maintenance and construction maintenance in accordance with Company procedures and practices. Will be called upon to troubleshoot and resolve service failures related but not limited to Company services such as Video (analog and digital,) Comcast Digital Voice (CDV,) and Comcast High Speed Data (CHSI) inclusive of Home Networking and Home Plug.

Requirements

• Minimum of twelve months cable telecommunications, broadband, or similar experience.
• Must possess a valid driver's license and satisfactory driving record.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• High School Diploma / GED

Nice To Haves

• Possess ability to troubleshoot on analog and digital optics to support connectivity to the node, remote OLT/vBNG, or OLT, and channelized and non-channelized optical signals.
• Troubleshooting efforts may include the use of software and application-based tools.
• Able to isolate and resolve fiber optic signal impairments for Hybrid Fiber Coax (HFC) and Ethernet Passive Optical Network (EPON) networks.
• Performs inspections of fiber optic equipment during the course of troubleshooting such as connectors, patch panels, optical splitters, attenuators, etc.
• Performs construction maintenance duties such as: splices aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activates new coaxial plant as required; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces power supplies as necessary.
• Responds to damage scenarios and initiates fixes and/or communicates and arranges appropriate fix agents through collaboration with other departments such as Construction, Head End, Operations, and others to resolve complex network issues.
• Performs CLI ride-out and track and repair leakage, as necessary.
• Possesses knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128, (when applicable).
• Must have the ability to climb ladders and operate aerial lifts up to 34’ feet above ground, as determined by the system's requirements.
• In some instance may be required to climb poles.
• Must possess the ability to use basic cable test equipment.
• Must have the ability to use basic cable installation tools and hand tools, which will include the use of a hand shovel.
• Lifts and carries loads of 70 lbs. or more.
• Must have vision ability of: close vision, peripheral vision, ability to adjust focus and differentiate colors.
• Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
• Relevant Work Experience 7-10 Years

Responsibilities

• Perform routine plant maintenance, troubleshooting calls, surveys, locates, outage repair, track and repair Cumulative Leakage Index (CLI), power supply maintenance and construction maintenance in accordance with Company procedures and practices.
• Troubleshoot and resolve service failures related to Company services such as Video (analog and digital), Comcast Digital Voice (CDV), and Comcast High Speed Data (CHSI) inclusive of Home Networking and Home Plug.
• Troubleshoot on analog and digital optics to support connectivity to the node, remote OLT/vBNG, or OLT, and channelized and non-channelized optical signals using software and application-based tools.
• Isolate and resolve fiber optic signal impairments for Hybrid Fiber Coax (HFC) and Ethernet Passive Optical Network (EPON) networks.
• Perform inspections of fiber optic equipment such as connectors, patch panels, optical splitters, attenuators.
• Perform construction maintenance duties such as splicing aerial/underground coaxial cable and equipment, splicing and activating new coaxial plant, repairing/replacing damaged aerial/underground plant, and inspecting/repairing/replacing power supplies.
• Respond to damage scenarios and initiate fixes or collaborate with other departments to resolve complex network issues.
• Perform CLI ride-out and track and repair leakage.
• Check in each job in a timely manner to ensure all details of the work are recorded.
• Complete associated paperwork with each work order.
• Respond to and repair service interruptions during regular business hours, shift work, or when "On-calls" as required.
• Clean, maintain, and stock vehicle and equipment.
• Properly operate and maintain vehicle, tools, and equipment.
• Report need for vehicle repair or service.
• Report any accidents, losses, injuries or property damage to supervisor and customer when appropriate.
• Drive company vehicle in a safe and responsible manner.
• Work and travel in inclement weather.
• Comply with safety procedures and requirements.
• Perform work near power lines and electricity.
• Use basic cable test equipment and basic cable installation tools and hand tools, including a hand shovel.
• Manipulate connectors, fasteners, wire; use hand tools.
• Manipulate objects such as pens, keyboard and mouse.
• Apply knowledge and skills of training on the job in order to prepare for promotion to the next level.
• Complete required training in accordance with Company standards.
• Considered essential personnel during larger customer impacting events such as major storms or large scale events that impact.
• Other duties and responsibilities as assigned.
• Understand Operating Principles and make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put customers first, give them seamless digital options at every touchpoint, and make them promoters of products and services.
• Be an enthusiastic learner, user and advocate of game-changing technology, products and services, especially digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping to elevate opportunities to do better for customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, customers, investors and communities.

Benefits

• Comcast provides best-in-class Benefits to eligible employees.
• Benefits connect you to the support you need when it matters most, and should help you care for those who matter most.
• An array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED