Communications Technical Writing and Editing Specialist II
About The Position
The Aftermarket Technical Communications team (TechComm) specializes in publishing and communicating technical, operational, and service information to truck drivers and service technicians in English, French, and Spanish. The intention of this position is to lead the packaging of technical content provided by subject matter experts and other sources that will be delivered to the aforementioned audiences. The "technical content" is made up of many different types of information: it can be repair instructions, diagnostic procedures, engineering information, other technical info and updates. It can be in the form of text, video, animations, and more. The content is authored in PTC’s Arbortext XML editor, managed in PTC’s Windchill content management system, and published in HTML for web delivery and PDF for print. In this position you need skills in technical writing, communications, using XML software, presenting, and data analytics. We are looking forward to the implementation of new digital tools and processes that closely align with engineering sources and the future needs of the consumer. We need someone who can continue to help us know our customers better and drive improvements in how we deliver our technical content.
Requirements
- BS/BA in English, Writing, or BS in Mechanical Engineering
- 2-4 years of relevant experience
- Technical content development, and/or technical writing experience
- Demonstrated technical writing communication skills
- Demonstrated analytical skills and critical thinking
- Demonstrated ability to create technical illustrations, diagrams, workflows, and visual documentation that clearly communicate complex concepts to technical and non-technical audiences
- Demonstrated skill to develop and format technical manuals and Service Bulletins for Dealer and Fleet Technician’s readability
- Demonstrated skill authoring technical procedures for publication in multiple formats
- Demonstrated skill authoring technical content in DITA format using PTC Arbortext
- Demonstrated skill using PTC Windchill to create bookmaps and manage workflows
- In-depth knowledge of English grammar and vocabulary
- Project management experience, handling multiple short-turn around, critical projects at once
- An attached Resume is required
Nice To Haves
- Familiarity with Automotive and or Commercial Truck systems and components
Responsibilities
- Writes documentation for technical products, systems, processes, equipment operations & maintenance, research findings, etc. for internal or external audiences
- Determines an effective structure and layout for complex manuals and other technical documentation
- Conducts research and liaising with technical staff to ensure accurate interpretation of complex technical data, drawings, and specification
- Ensures that appropriate technical content and terminology review occurs and that provision is made for the incorporation of updates and revisions
- Edits content to improve clarity, impact, flow, meaning, and readability
Benefits
- annual bonus program
- 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
- starting at 4 weeks paid vacation
- 13+ calendar holidays
- 8 weeks paid parental leave
- employee assistance program
- comprehensive healthcare plans and wellness programs
- onsite fitness (at some locations)
- tuition assistance and volunteer paid time off
- short-term and long-term disability plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
