Communications Systems Specialist I

State of Delaware•Dover, DE

4d•Onsite

About The Position

Employees in this class series support statewide communications systems infrastructure by performing technical electronics work, including the configuration, installation, removal, repair, modification, and alignment of statewide communications systems and related equipment, for state, county, and municipal government agencies, and fire and emergency medical services. This class series encompasses skill in hands-on technical work, problem solving, and customer service, as well as knowledge of communications and related computer systems, technology, hardware, software, networks, peripheral devices, and equipment. Employees follow all state, federal, and local laws, rules, and regulations during installation and maintenance tasks and ensure compliance with industry standards. In addition, employees provide communications support during natural disasters, large-scale public events, and other incidents, requiring rapid system configuration, troubleshooting, and inter-operability coordination. Work involves responding to fast-paced requirements and evolving technology, as well as traveling to various locations statewide. Note: Advancement of employees through the career ladder is dependent on an agency's/department's operational needs and distribution of work. The career ladder incorporates levels I, II, and III; therefore, all positions allocated into the Communications Systems Specialist career ladder are classified at the III level (the highest level in the career ladder). The I level is to provide entry for hiring new employees into the class series but does not preclude hiring new employees at higher levels. To implement the career ladder, current employees are assigned to the level for which they meet job requirements and promotional standards. Employees may be promoted through the career ladder in accordance with promotional standards for those levels assigned to an agency. The promotional standards, a selection document under separate cover, set forth the criteria that identify, measure, and verify successful performance at each level. The promotional standards, a selection document under separate cover, set forth the criteria that identify, measure, and verify successful performance at each level. The Communications Systems Supervisor and Communications Systems Manager, although not part of the career ladder, provide competitive opportunities for movement of employees. Career Ladder Upon satisfactory completion of department promotional standards and job requirements, employees may be eligible to be promoted to the next level. Essential Functions Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here. Performs technical electronics work to ensure the operation and maintenance of the state’s communications systems such as 800 MHz digital radio and microwave communications systems, analog, conventional, and digital trunked radio systems, and public address systems; and related equipment such as mobile, portable, rugged, and durable radios, base stations, repeaters, scanners, antennas, towers, 911 consoles, controllers, vehicular adapters, emergency lighting, cameras, microphones, headsets, amplifiers, speakers, radar and VASCAR equipment, and sirens. Configures, installs, removes, repairs, modifies, and aligns communications systems and related equipment, hardware, software, and peripheral devices, wiring, and cabling, ensuring connectivity and functionality. Conducts regular monitoring and testing to ensure performance and reliability. Delivers customer service and technical support to users, which includes responding to and resolving inquiries, requests, and other problems. Identifies, troubleshoots, diagnoses, and resolves technical issues, errors, or malfunctions. May work with vendors and contractors on maintenance and repair of equipment due to warranty and maintenance agreements. Plans, schedules, tests, and installs regular software and hardware updates, upgrades, or enhancements and integrates into existing systems. Uses a variety of specialized and diagnostic tools and test equipment, including computers and related software, to program, install, optimize, maintain, and troubleshoot systems. Completes continuing education and stays updated on advancements in related technology and industry best practices. Requisitions, processes, and controls inventory, and maintains records, logs, and databases of maintenance work and related activities. Performs other related duties as required.

Requirements

Possession of an Associates degree or higher in electronics, telecommunications, communications systems technology, computer networking, information technology, or related field.
Possession of a certification in electronics, telecommunications, communications systems, radio systems, or a related technical field
One year of experience in performing technical electronics work involving the operation or maintenance of communications systems.
Six months experience in installing, maintaining, and replacing communications equipment such as analog, digital or two-way radios or other related communications equipment.
Six months experience in using test equipment and diagnostic tools in troubleshooting analog or digital radio transmitter and receiver systems.
Six months experience in soldering and repairing electronic components to the circuit board level.
Coursework, training and/or work experience in applying FCC laws, rules, regulations, standards, policies and procedures.
Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving).

Responsibilities

Performs technical electronics work to ensure the operation and maintenance of the state’s communications systems such as 800 MHz digital radio and microwave communications systems, analog, conventional, and digital trunked radio systems, and public address systems; and related equipment such as mobile, portable, rugged, and durable radios, base stations, repeaters, scanners, antennas, towers, 911 consoles, controllers, vehicular adapters, emergency lighting, cameras, microphones, headsets, amplifiers, speakers, radar and VASCAR equipment, and sirens.
Configures, installs, removes, repairs, modifies, and aligns communications systems and related equipment, hardware, software, and peripheral devices, wiring, and cabling, ensuring connectivity and functionality.
Conducts regular monitoring and testing to ensure performance and reliability.
Delivers customer service and technical support to users, which includes responding to and resolving inquiries, requests, and other problems.
Identifies, troubleshoots, diagnoses, and resolves technical issues, errors, or malfunctions.
May work with vendors and contractors on maintenance and repair of equipment due to warranty and maintenance agreements.
Plans, schedules, tests, and installs regular software and hardware updates, upgrades, or enhancements and integrates into existing systems.
Uses a variety of specialized and diagnostic tools and test equipment, including computers and related software, to program, install, optimize, maintain, and troubleshoot systems.
Completes continuing education and stays updated on advancements in related technology and industry best practices.
Requisitions, processes, and controls inventory, and maintains records, logs, and databases of maintenance work and related activities.
Performs other related duties as required.