Communications Supervisor -Lawrence/Merrimack Valley (Part Time)

CATALDO AMBULANCE BUSINESS TRUST • Lawrence, MA

23h • Onsite

About The Position

The Communications Supervisor / Dispatcher serves as a critical operational leader and telecommunicator within the EMS Communications Center, supporting both 9-1-1 emergency response and interfacility transport (IFT) operations. This role functions as both a supervisor and active dispatcher, ensuring efficient system performance, real-time decision-making, and effective coordination of ambulance resources.

Requirements

• High school diploma or GED equivalent.
• EMD Certification
• CPR Certification
• 911 Certification
• Telecommunicator Certification
• 2-3 years EMS Dispatch or Public Safety Communications experience
• Experience with CAD systems required
• Strong proficiency with computer systems required, including web-based applications and some Microsoft Office applications preferred.
• Excellent verbal communication skills both verbally and in writing; ability to understand and carry out verbal and written instructions.
• Advanced computer proficiency
• Ability to exercise sound judgment and decision making.
• Leadership and team support ability
• Ability to work in fast-paced environment and multi-task
• Ability to work well independently and within a team setting
• Availability for all shifts including Day, Evening, Overnight, Weekends and Holidays.
• Ability to function in a dual supervisory / dispatch role
• Ability to meet the essential duties and physical, mental and sensory requirements of the position at all times.
• Comply with UDS drug screening at any and all times
• Satisfactory background check and MA CORI (Criminal Offender Record Information), verification required annually.

Nice To Haves

• Supervisory or lead experience preferred.
• Knowledge of medical terminology preferred, not required.

Responsibilities

• Provide real-time supervision of communications center operations during assigned shifts
• Answer and process emergency (911) and non-emergency (IFT) calls
• Dispatch ALS, BLS, and wheelchair transport resources
• Utilize Zoll RescueNet CAD or similar systems
• Maintain system status awareness and hospital coordination
• Support dispatch staff during escalated incidents
• Ensure accurate, real-time documentation
• Perform active dispatch duties as needed
• Support training and quality improvement initiatives
• Comply with all company policies and maintain attendance
• Maintains knowledge of and complies with all company policies, procedures, and guidelines at all times.
• Must maintain a reliable attendance record
• Completes other duties as requested and assigned

Benefits

• Starting rates commensurate with Certification
• Competitive benefits package for eligible full-time positions including: Paid time off, Health Insurance, Dental insurance, 401(k) Plan Opportunities for advancement

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees