Communications Supervisor (COMSUP-01)

New Freedom's Career • Phoenix, AZ

8d • Onsite

About The Position

The New Freedom Communications Supervisor oversees the Communications Specialist/Mentorship team, which mentors incarcerated individuals to support positive life choices and successful community re-entry. At New Freedom, we don’t just believe in second chances—we help people thrive because of them. We are a dynamic, compassionate, and peer-driven community dedicated to empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives and reintegrate into society. Our approach blends empathy with action—offering tools, mentorship, and unwavering support that transforms lives, families, and communities. When you join New Freedom, you join a movement that creates personal, societal, and economic change every single day. If you’re driven by purpose, passionate about people, and ready to make a lasting impact, this is where you belong.

Requirements

• Excellent verbal and written communication, organizational, time ‑ management, and critical ‑ thinking skills
• Strong problem ‑ solving ability, with sound judgment in sensitive, high ‑ accountability environments
• Demonstrated ability to work effectively in both team ‑ based and independent settings, taking initiative when appropriate
• Proven ability to remain flexible, adaptable, and solution ‑ oriented in a fast ‑ paced environment with frequently changing priorities
• Thorough understanding of recovery ‑ focused practices, including 12 ‑ step program principles, trauma ‑ informed approaches, or similar recovery frameworks
• Ability to maintain confidentiality, comply with institutional and organizational policies, and uphold ethical standards
• Demonstrated reliability, accountability, and professionalism when working with justice ‑ involved populations
• Intermediate computer proficiency, including Microsoft Office (Excel, Word, Outlook, Teams), internet ‑ based systems, and electronic record ‑ keeping platforms (e.g., CRM and/or Electronic Health Records)
• Minimum of two (2) years of experience working with incarcerated individuals and/or within D.O.C. re ‑ entry programs
• Minimum of one (1) year of experience as a Communications Specialist (or equivalent experience)
• Minimum of one (1) year of supervisory or team ‑ lead experience, including oversight of performance, workload, or training
• Must be 21 years or older
• High school diploma or General Equivalency Diploma (GED)

Nice To Haves

• Bilingual (Spanish/English) communication skills
• Experience coordinating with correctional staff, parole officers, or institutional administration
• Experience using CRM databases, case ‑ management systems, or documentation platforms in a compliance ‑ driven environment
• Prior experience supporting or supervising staff within nonprofit, social services, re ‑ entry, or recovery ‑ focused programs
• Postsecondary coursework or certifications in social work, counseling, criminal justice, human services, or a related field

Responsibilities

• Oversees the establishment and maintenance of relationships with mentees’ COIIIs and COIVs to coordinate individualized release plans and support New Freedom Project (NFP) mentorship efforts
• Oversees the provision of mentor applications, acceptance letters, and housing information to COIIIs
• Oversees the coordination of committee meetings for short-term mentees or non-mentees who have opportunities within New Freedom programs
• Ensures the development and maintenance of strong relationships with lead mentors on each yard
• Encourages and supports ambassador-type mentor roles that advance NFP’s mission of empowering the innate goodness in every human being
• Ensures consistent and appropriate engagement between mentors, mentees, and institutional stakeholders
• Ensures the Communications/Mentorship team provides timely and accurate information to the New Freedom Media team to address rumors, concerns, or emerging issues on the yards
• Supports adherence to appropriate letter-writing standards and institutional communication requirements
• Oversees and monitors the scanning, signing, and logging of consent for placement forms for future releases, primarily for parole officers
• Oversees and ensures the accurate logging of mentor interactions and required encounters within the CRM platform
• Supervises and supports the Communications Specialist/Mentorship team to ensure caseload management and performance standards are met
• Supports and participates in the training of all new Communications Specialists
• Partners with Human Resources and senior leadership to address staff performance concerns in a timely, effective, and professional manner
• Demonstrates integrity, professionalism, and accountability in all interactions with staff, mentors, institutional partners, and mentees
• Takes ownership of team performance, program outcomes, and compliance with organizational policies and institutional guidelines
• Ensures confidentiality, ethical standards, and accurate documentation are consistently upheld
• Models New Freedom values in leadership approach, decision-making, and communication
• Proactively identifies challenges, escalates risks appropriately, and implements corrective actions when needed
• Maintains responsibility for meeting deadlines, managing priorities, and following through on commitments
• Accepts feedback constructively and engages in continuous learning and improvement to enhance program effectiveness and leadership impact
• All other duties as assigned

Benefits

• Competitive pay
• Enhanced health insurance
• $0 Medical Plan available and other majority paid by company options
• $0 primary care co-pay
• $2,000 - $10,000 FREE Health Reimbursement Account (Plan Type Varies)
• Flexible Spending Account- medical and dependent care options
• Low-cost dental, vision, & supplemental coverage
• Company-paid life insurance & short-term disability
• Employee Assistance Program
• Voluntary Pet Insurance
• 401(k) with company match
• Generous paid time off – including sick days, holidays, vacations, and more
• Free meals, snacks, drinks, & gym access
• Free onsite training & certifications – CPR, Safety Care, Peer Support, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED