COMMUNICATIONS SPECIALIST

Spokane Tribe•WELLPINIT, WA

14d•Onsite

About The Position

Under the general supervision of the Lead Dispatch / Communications Specialist, Communication specialist duties include but are not limited to: Responsible for the handling of all incoming communications via telephone, radio, and in person. Communication specialists are also responsible for recording and documenting such communications. Communications Specialist are responsible for the maintenance of records and various legal documents as well as the performance of various clerical duties. Duties may include the compilation of statistics, creation of reports, reporting, filing, and indexing. Work involves the use of standard office equipment, including radio, audio video, and multiple computer terminals.

Requirements

Must have a working knowledge of the layout of the Spokane Indian Reservation
Good spoken and written English; basic knowledge of (or trainable in) radio procedures; basic knowledge of (or trainable in) departmental policies, practices and standard operating procedures; knowledge and utilization of appropriate resources and the willingness to initiate use of available resources.
Have knowledge of Crime Reporting Information System (CRIS), Spillman CAD reporting system or similar systems,
Knowledge of Privacy Act for the purpose of confidentiality.
High School Diploma or equivalent.
Possess a valid Washington State driver's license, have a good driving record
Must pass a pre-employment drug screen test and random drug testing thereafter.
Computer experience required, with the ability to use required software; MS Word, Excel and Computer aided dispatching systems.

Nice To Haves

Omnix / ACCESS
BIA communication certificate (Basic telecommunications)
Washington Telecommunicator
Security awareness

Responsibilities

The incumbent must be able to carry out instructions.
Interpret a variety of instructions in written, oral, picture, or schedule form; understand, interpret and apply laws, rules, or regulations to specific situations.
Prepare routine correspondence; prepare accurate documentation; compile and prepare reports.
Respond to inquiries from the public and/or officials; communicate effectively.
Maintain records according to established procedures and policies
Handle sensitive or technical inquiries from contacts with officials and general public.
Operate a two-way radio to receive and transmit messages.
Receives and transmits emergency and non-emergency calls and logs all phone calls and radio transmissions into software system
Dispatch and direct emergency personnel consider call priority, availability and the number and types of personnel needed
Coordinates police business with other departments and jurisdictions when needed
Solicit informational responses, coordinate and communicate responses and monitor on-going activities as received.
Upload and enter court documents into the Spilman Technologies system.
Assist in providing on-the-job training for new Operators and other departmental personnel designated for training.
Exercise discretion in a manner consistent with Departmental Policy, Procedures orders, and directives and Information Privacy.
Understand and operate within judicial processes and jurisdictional limitations.
Develop and maintain effective working relationships with in-house staff as well as other jurisdictions including state, federal and tribal.
Monitor security cameras for other businesses and or schools.
Perform all duties in a professional and safe manner