Communications Specialist
About The Position
MetaPhase is seeking a high-performing Senior Consultant to support U.S. Customs and Border Protection (CBP) in executive communications and enterprise task management. This visible role sits at the center of strategic communications and mission-critical operations, requiring sound judgment, precision, and the ability to thrive in a fast-paced federal environment. The Senior Consultant will serve as a trusted conduit of information, ensuring taskers, executive correspondence, and priority deliverables are completed accurately and on time. As a key client-facing point of contact, this individual will collaborate across the organization with stakeholders and senior leadership to drive coordination, support decision-making, and deliver results. MetaPhase is seeking a polished, proactive professional with at least five years of relevant experience who is ready to make an immediate impact on our high-performing team!
Requirements
- A minimum of five plus years experience
- Bachelor’s degree
- Strong organizational, communications (both written and verbal), and project management skills
- Ability to prioritize work, engage with different audiences, and work independently in a fast-paced environment
- Strong working knowledge of Microsoft Suite products (Outlook, Excel, PowerPoint, SharePoint)
- Active DHS Public Trust Clearance
- U.S. Citizenship required (NO EXCEPTIONS)
Nice To Haves
- Certification(s) in project management (PMP), change management (PROSCI), SCRUM, or similar
- Three years in Federal consulting preferred
Responsibilities
- Manage the full lifecycle of deliverables, including intake, tracking, coordination, and closure, providing routine status updates and quality control reviews
- Analyze incoming tasks for requirements, assign ownership, and ensure timely responses
- Coordinate across organizations to gather inputs, reconcile feedback, and ensure consistency
- Draft, edit, and finalize executive-level communications (briefing materials, memos, talking points, emails)
- Translate complex operational or policy information into clear, concise messaging
- Support development of internal communications products and leadership briefings
- Ensure messaging alignment across stakeholders and organizational priorities
- Identify inefficiencies in tasker workflows and recommend process improvements
- Develop SOPs, templates, and job aids to standardize task management and communications processes
- Support surge efforts and high-priority requests in a fast-paced environment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
