Communications Specialist

L.E. Cox Medical Centers•Springfield, MO

8d•Onsite

About The Position

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned numerous honors for workplace excellence, including being named one of Modern Healthcare’s Best Places to work five times, and recognized by Newsweek and Plant-A Insights Group for America’s Greatest Workplaces in various categories. Forbes has acknowledged them as one of the Best Employers for New Grads, and Healthcare Innovation has listed them among the Top Companies to Work for in Healthcare. The Communication Specialist is responsible for answering 911 calls and appropriately dispatching emergency services within the established time frame. This includes gathering critical information regarding the nature of the complaint and verifying the location of the incident per protocol. The specialist is responsible for remaining on the phone with the caller until the first responder arrives and coaching the caller per protocol as the situation requires. The Communication Specialist assigns the appropriate level of ambulance to the event and sends all corresponding information within 30 seconds of dispatch. They are also responsible for managing the ambulance posting plan as workflow requires and following helicopters when needed.

Requirements

High School Diploma or Equivalent
Calmly and efficiently perform and make appropriate decisions rapidly under stress in emergency situations.
Ability to follow instructions.
Possess good telecommunications skills.
Possess ability to track and manage multiple tasks simultaneously.
Possess ability to maintain a tolerant and congenial presence when dealing with public, crews and other departments while answering numerous calls per day and covering urgent requests.

Nice To Haves

Emergency Medical Dispatch Training
1 year of communications center experience
PRO QA

Responsibilities

Answering 911 calls and appropriately dispatching emergency services within the established time frame.
Gathering critical information regarding the nature of the complaint and verifying the location of the incident per protocol.
Remaining on the phone with the caller until the first responder arrives and coaching the caller per protocol as the situation requires.
Assigning the appropriate level of ambulance to the event and sending all corresponding information within 30 seconds of dispatch.
Managing the ambulance posting plan as workflow requires.
Following helicopters when needed.