About The Position

The Communications Specialist, Editorial Content and Internal Messaging, helps keep managers and employees informed and aware of company events, updates, and issues. The role works proactively across all levels of the company to develop and publish content for a variety of channels, including a daily newsletter, internal and external websites, manager and targeted email communications, social media, video, corporate presentations, flyers, banners, and other branded or print materials. The position may involve travel to cover events, take photographs, and conduct interviews, producing content that highlights programs, events, and individuals. The specialist creates communications plans and supports the business with change management for new systems, policies, and processes. The role is part of a small team of creative professionals who support one another beyond their immediate specialties.

Requirements

  • Strong command of written U.S. English and familiarity with Associated Press or Chicago style.
  • Superior organizational and planning skills, including awareness of the editorial content pipeline from ideation through execution, approvals, and publication.
  • Experience translating complex or difficult issues into meaningful messaging using a variety of modern communication channels.
  • Advanced Microsoft Office 365 skills, particularly Word, Outlook, and PowerPoint.
  • At least 18 years of age.
  • Bachelor’s degree in Communications, English, Marketing, Journalism, or a related field.
  • Two to five years of experience with internal communications, newsletter publication, and/or content development.
  • Two to five years of professional experience in a fast-paced business environment.

Nice To Haves

  • Experience with photo and graphic design tools, including Canva and Adobe Creative Cloud products such as Lightroom, Photoshop, and Illustrator.
  • Experience with WordPress or other website and content management tools.
  • Experience with Nikon, Canon, Sony, or equivalent DSLR/mirrorless professional camera systems.
  • Knowledge and understanding of current digital media and social media trends.

Responsibilities

  • Keep managers and employees informed and aware of events, updates, and issues.
  • Develop and publish content for newsletters, websites, email communications, social media, video, presentations, flyers, banners, and other branded or print materials.
  • Travel to cover events as needed, including taking photographs and conducting interviews.
  • Produce content highlighting programs, events, and individuals.
  • Create communications plans.
  • Support change management for new systems, policies, and processes.
  • Collaborate with a small team of creative professionals and support work beyond immediate areas of specialty.

Benefits

  • Employee flight privileges within the American Airlines global network.
  • Training and development programs.
  • Comprehensive health and life benefits, subject to location.
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